Best Practices, Career Development, Collective Bargaining, Communication Skills, Community Development, Compensation and Benefits, Continuous Improvement, Cost Control, Customer Support/Service, Diversity, Employee Benefits, Flexible Spending Accounts, Health Maintenance Organization (HMO), Health Plan, Healthcare Reimbursement, Higher Education, Information Technology & Information Systems, Inventory Management, Leadership, Literacy, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Support, Operations, People Management, Preferred Provider Organization (PPO), Record Keeping, Service Delivery, Staff Development, Student Services, Team Player, Training/Teaching, Tuition Fees, Writing Skills
26-145 Associate Director of Student Success (SUA2) - Philadelphia Campus
Salary
$54,983.00 Annually
Location
West Chester University, Philadephia, PA
Job Type
Regular / Full-Time
Job Number
26-145
Department
Academic Affairs
Opening Date
06/15/2026
- Description
- Benefits
- Questions
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Philadelphia campus located at 701 Market Street invites applications for the position of Associate Director of Student Success, Philadelphia.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. West Chester University in Philadelphia offers the same top-ranked, accredited degree programs that are available on the main campus. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
Reporting to the Senior Associate Vice President for Enrollment Management, the Associate Director provides operational leadership and day-to-day oversight of the Student Success Center at the Philadelphia Campus. This position advances students' academic, personal, and career success by designing and delivering targeted support services, collaborating with student success partners across the University, developing community partnerships, and providing shared oversight of the Philadelphia Resource Pantry.
The ideal candidate will demonstrate enthusiasm and drive to support student success and the ability to work independently while building positive, collaborative relationships with students, faculty, staff, and community stakeholders.
Responsibilities include:
- Deliver student-centered academic and career support through individual consultations, workshops, and tutoring services in writing, research, library resources, and career development
- Assess, expand, and adapt Student Success Center services to meet the evolving needs of Philadelphia Campus students
- Coordinate and oversee Student Success Center programs, initiatives, and services
- Maintain records, assessment data, and program outcomes to support continuous improvement efforts
- Develop and maintain student-facing and faculty-facing resources that promote academic achievement and engagement
- Provide high-touch operational support during peak periods and critical student service cycles
- Collaborate with campus partners to align services, share best practices, and ensure Philadelphia students have equitable access to University resources and support
- Coordinate academic support services tailored to the needs of a diverse student population, including first-year, transfer, first-generation, and adult learners
- Recruit, train, supervise, and evaluate tutors and student success staff
- Provide shared oversight of the Philadelphia Resource Pantry in partnership with the Associate Director of Operations, including coordinating daily operations, maintaining inventory, supporting student access to basic-needs resources, and ensuring efficient and equitable service delivery
- Maintain regular engagement with University leadership and cross-campus teams to support staff development, communication, and the continuous enhancement of student success strategies
- Build and sustain partnerships with local organizations to advance the University's access mission through outreach, literacy initiatives, college readiness programming, and other student success efforts within the Philadelphia community
- Perform other duties as assigned
Minimum Qualifications
- Bachelor's degree
- One year of professional higher education experience
- Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Preferred Qualifications
- Experience in student services such as registrar, financial aid, student support, student affairs, or advising
- Experience working with diverse student populations including first-year, dual-enrollment, transfer, first-generation, and adult students
- Supervisory experience
- Experience using administrative software and student information systems
- Excellent written communication skills
Special Instructions
Salary and benefits are dictated by the State College and University Professional Association (SCUPA) Collective Bargaining Agreement.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter, resume, and contact information for three professional references are required for consideration. Incomplete applications will not be reviewed.
Review of applications will begin immediately and continue until the position is filled.
Due to the nature of the position, employment visa sponsorship is not available.
All offers of employment are subject to and contingent upon satisfactory completion of all preemployment criminal background checks.
Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.
Email hrs@wcupa.edu for questions regarding the application process.
WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.
- On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
- Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
- The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
- Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
- A University mission to support employee personal and professional growth.
- PASSHE tuition waiver lowers the cost of college expenses.
- Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
- Choice of two group retirement plans with generous employer contributions.
- Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
- Group life insurance is provided at no cost to all permanent employees.
- Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
- State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.
The employee group for this position is The State College & University Professional Association (SCUPA).
For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .
The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.
01
Do you have a Bachelor's degree?
Required Question
Employer West Chester University
Address 201 Carter Drive, Suite 100
West Chester, Pennsylvania, 19383
Website http://www.wcupa.edu