Budgeting, Category Development, Change Requests/Orders, Communication Skills, Customer Support/Service, Interpersonal Skills, Keyboards, Lift/Move 50 Pounds, Merchandising, Operations Management, Physical Security, Presentation/Verbal Skills, Resolve Customer Issues, Team Lead/Manager, Writing Skills
Job Description
The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.
Roles and Responsibilities
- Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
- Operates the store as a limited Manager On Duty in conjunction with the management team.
- Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
- Maintains category merchandising and cleanliness and ensures operational efficiency.
- Maintains used category cadencing and stock levels within the monthly budget.
- Audits buyback throughout the day to ensure all policies and procedures are being followed.
- Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
- Maintains category merchandising and cleanliness and ensures operational efficiency.
- Trains and develops Associates within category and facilitates cross-training for further development.
- Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
- Drops off bank deposit and pick up change order as needed
- Performs other duties as assigned.
Core Competencies
- Strong verbal and written communication skills
- Action Orientation
- Interpersonal Skills
Qualifications and Education Requirements
- High school diploma or equivalent
- Previous experience in a supervisor role
- 18 years of age or older
- Successful completion of all background screenings
Preferred Skills
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job