Job Title: Front Office Clerk
Location: Helix Aviation Academy – Baton Rouge, LA
Employment Type: Full-Time School Year: 2026–2027
About Helix Aviation Academy (HAA)
Helix Aviation Academy (HAA) is a public charter school within the Helix Community Schools network. HAA provides a dynamic, student-centered learning environment with a focus on aviation, leadership, and real-world career pathways. We are committed to preparing students for success in college, careers, and beyond through innovation, structure, and high expectations.
Position Summary
The Front Office Clerk serves as the first point of contact for students, families, staff, and visitors. This role plays a critical part in maintaining a welcoming, organized, and efficient front office while supporting daily school operations and administrative functions.
Key Responsibilities
· Greet and assist students, parents, staff, and visitors in a professional and welcoming manner
· Answer and direct incoming phone calls, emails, and general inquiries
· Manage student check-in and check-out procedures in accordance with school policies
· Assist with attendance tracking and documentation
· Maintain accurate student records while ensuring confidentiality
· Receive, sort, and distribute mail, packages, and deliveries
· Perform data entry, filing, and general clerical duties
· Support onboarding paperwork and administrative processes as needed
· Coordinate appointments, meetings, and front office scheduling
· Maintain office supplies and request orders as needed
· Ensure the front office area remains clean, organized, and presentable
· Provide support to administrators, teachers, and staff as needed
· Uphold school policies and contribute to a positive and structured school culture
Qualifications
· High school diploma or equivalent (required)
· Previous experience in a school office, front desk, or administrative role (preferred)
· Strong customer service and communication skills
· Proficiency in Microsoft Office (Word, Excel, Outlook) or similar systems
· Experience with student information systems or HR systems (preferred)
· Strong organizational skills and attention to detail
· Ability to multitask in a fast-paced school environment
· Professional demeanor and positive attitude
Skills and Competencies
· Strong interpersonal and communication skills
· Ability to interact effectively with students, families, and staff
· Excellent time management and organizational abilities
· Ability to handle confidential information with discretion
· Problem-solving skills and ability to remain calm under pressure
· Team-oriented mindset with a willingness to assist where needed