Ariba, Billing, Business Operations, Business Support, Calendar Management, Change Requests/Orders, Compensation and Benefits, Continuous Improvement, Contract Management, Cost Control, Customer Relations, Customer Support/Service, Data Quality, Document Change Management, ERP (Enterprise Resource Planning), Finance, High School Diploma, Identify Issues, Maintain Compliance, Maintenance Services, Manufacturing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Negotiation Skills, Onboarding, Operational Support, Outsourcing, People Management, Performance Analysis, Performance Metrics, Plan Meetings, Pricing, Problem Solving Skills, Procurement Management, Purchase Orders, Purchasing/Procurement, Reconciliation, Regulatory Compliance, Risk Analysis, SAP, Scorecarding, Service Delivery, Statement of Work (SOW), Systems Maintenance, Team Player, Time Management, VMS Operating System, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Relations, Vendor/Supplier Selection
Job opportunity | Kelly
14398 - MSP/SOW Procurement Specialist | U.S. (Remote)
MI, USA | Business Operations | Full-time
Job Reference: 14398 - Posted 04-Jun-2026
Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.
Kelly Services Client Services Procurement / SOW Operations Specialist supports the day-to-day administration of outsourced services and project-based engagements. This role works closely with client managers, suppliers, procurement teams, and program stakeholders to manage defined aspects of the Statement of Work (SOW) lifecycle.
- Support the Statement of Work (SOW) lifecycle by entering and maintaining SOW details in systems, assisting with amendments and change orders, and monitoring key milestones and end dates.
- Assist managers with creating service purchasing requests and ensuring scope, milestones, and required information are captured accurately in a scope summary document.
- Utilize SAP Fieldglass, a Vendor Management Systems (VMS) to enter and track all details associated with the SOWs .
- Support outsourced services and project-based engagements using Vendor Management Systems (VMS).
- Coordinate onboarding and offboarding activities for service suppliers and contingent workers in accordance with program and compliance requirements.
- Track SOW approvals, purchase order spend, and project end dates, identifying risks or issues and escalating as appropriate.
- Review and audit SOW data within systems to ensure accuracy and completeness; assist with resolving discrepancies.
Systems, Process & Reporting Support
- Monitor VMS work items and system activity including approval queues, service requests, changes, and worker updates.
- Monitor inquiry queues and route questions or requests to the appropriate teams or stakeholders.
- Maintain current and accurate documentation within required systems and document libraries.
- Produce standard and ad-hoc operational, financial, and compliance reports from VMS and procurement systems.
Financial, Invoicing & Payment Support
- Support timely submission, tracking, and reconciliation of milestone and service-based payments.
- Review supplier invoices for accuracy and alignment to SOW terms and approved milestones.
- Assist with researching, communicating, and resolving supplier payment issues by working with internal finance teams and suppliers.
Supplier & Stakeholder Engagement
- Provide guidance to managers and suppliers on program processes, tools, and standard purchasing requirements.
- Maintain effective working relationships with suppliers, client managers, procurement, and program stakeholders.
- Hold regular discussions with suppliers regarding contract, performance and pricing which may include negotiations and cost reduction requests.
- Support supplier negotiations by preparing documentation, tracking changes, and supporting follow-up activities
Performance Tracking & Continuous Improvement
- Support tracking and reporting of supplier performance metrics and maintenance of scorecards.
- Help identify service delivery issues, process gaps, or compliance risks and coordinate escalation for resolution.
- Contribute to continuous improvement initiatives focused on improving efficiency, data accuracy, cost control, and stakeholder experience.
Team & Program Support
- Coordinate and schedule meetings with program team members, suppliers, and client stakeholders.
- Participate in team meetings and calls by providing status updates, sharing trackers, and supporting issue resolution.
- Act as a reliable and collaborative team member to support consistent, high-quality service delivery.
Essential Skills, Knowledge & Experiences:
- High School diploma required.
- 2-3 years of experience in procurement, sourcing operations, contract administration, SOW operations, or related business support roles.
- Prior experience in a Customer Service role required
- Experience working in a manufacturing, engineering, or technical services environment is a plus.
- Experience using Vendor Management Systems (VMS - SAP-Fieldglass), procurement tools, or ERP platforms (e.g., SAP, Ariba, Coupa) preferred.
- Experience supporting supplier communications, commercial discussions, or negotiations preferred.
- Proficiency with Microsoft Word, Excel, PowerPoint, and web-based business tools.
The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location. $61,575- $82,100.
Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff
Haven't found what you were looking for?
Join our Talent Community and get updates about new openings.
Apply now!
Share with LinkedInShare with FacebookShare with Twitter
Privacy Statement | Cookie Settings | Job Application Support | Code of Conduct | Copyright 2020 - 2026 Kelly Services Inc.
JavaScipt is disabled
Please enable JavaScript to use this website.
Show me how to enable it
K
Kelly Services Inc
Finding great work for top talent.
Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.
Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.