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n Store Directornn
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n Ref #n
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n W176359n
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n State/Regionn
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n Californian
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n Departmentn
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n Retail Storesn
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n Locationn
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n United Statesn
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n Cityn
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n Beverly Hillsn
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Pay Range: The pay range for this job is $110000 - $180000 annually; actual pay is dependent on experience and geographic location.
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Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.
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n COMPANY DESCRIPTIONn
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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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n POSITION OVERVIEWn
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The Store Director represents the face of the brand and ensures that the highest standards of Ralph Lauren service excellence are followed and exceeded beyond expectations. The Store Director ensures that all business objectives are exceeded in a single Flagship door to contribute to the financial success of the Company. As the ambassador of the brand, the Store Director is accountable for ensuring that our Ralph Lauren heritage is always embraced and adhered to. The Store Director oversees and ensures operational integrity as well as the development of their team.
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n ESSENTIAL DUTIES & RESPONSIBILITIESn
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People
xe2x80xa2 Is an ambassador of the brand, leading by example, exhibiting pride through positive demeanor, body language and personal presentation.
xe2x80xa2 Demonstrate professional etiquette through integrity, honesty and respect for others.
xe2x80xa2 Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.
xe2x80xa2 Embrace diversity and inclusiveness through our people, customer and brand.
xe2x80xa2 Acquire, retain and develop the best-in-class talent. Continuously network and recruit to build talent database for external bench.
xe2x80xa2 Create effective succession plans and conduct career pathing conversations with high potential employees to build internal bench strength.
xe2x80xa2 Assess strengths and opportunities of entire staff. Build appropriate development plans and hold the team accountable for exceeding goals (business and individual) by providing immediate ongoing feedback. Measure progress regularly and if necessary, build appropriate performance improvement plans or related performance management if significant opportunities exist.
xe2x80xa2 Provide immediate "in the moment" feedback to all employees through active floor presence and engagement with the customers and team members.
xe2x80xa2 Schedule and provide/facilitate relevant training to team based on team opportunities, Company initiatives and overall continued team growth and development.
xe2x80xa2 Build partnerships on all levels through effective communication (up/down/lateral) and engagement. Puts the good of the team above individual needs.
xe2x80xa2Take a proactive approach to self-development and actively give/receives feedback through one-on-ones and coaching.
Customer
xe2x80xa2 Create a proactive selling culture that focuses on building long term relationships as well as the conversion of walk-in customers into repeat clients.
xe2x80xa2 Fosters an environment where service excellence values are a top priority through training, coaching, modeling appropriate Ralph Lauren selling behaviors and personal involvement with top clients. Ensuring self and team is constantly exceeding expectations on delivering a memorable shopping experience for all clients.
xe2x80xa2 Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.
xe2x80xa2 Come up with strategies on ways to increase store productivity through the customer experience.
xe2x80xa2 Ensure consistent presentation standards are met, through partnership, planning, and execution of Company presentation directives.
xe2x80xa2 Ensure store meets merchandising and maintenance standards.
xe2x80xa2 Invests in team and self to ensure a true passion and respect for the brand is constant.
xe2x80xa2 Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations.
Objectives
xe2x80xa2 Achieve or exceed financial plans through effective planning and management. xe2x80xa2 Analytical and strategic management of sales and payroll budgets.
xe2x80xa2 Ensure disciplined control of all store expenses.
xe2x80xa2 Proactively assess and report business opportunities (profile and content) to merchants.
xe2x80xa2 Execution of initiatives, promotional strategies and programs assuring that they support RL sales, branding and business objectives.
xe2x80xa2 Surface local initiatives to build brand awareness, drive business and engage teams.
xe2x80xa2 Leverage tools and resources to exceed business objectives including but not limited to Annual Performance Goals.
xe2x80xa2 Proactively assess and report market demographics and psychographics to home office.
xe2x80xa2 Protect Company assets through inventory management and operational integrity.
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n EXPERIENCE, SKILLS & KNOWLEDGEn
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xe2x80xa2 College Degree or equivalent experience preferred
xe2x80xa2 Minimum of 7 years of Retail Management Experience, with time spent managing high volume luxury businesses preferred
xe2x80xa2 Strong business acumen
xe2x80xa2 Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
xe2x80xa2 Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
xe2x80xa2 Strong communication and interpersonal skills
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n Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.n
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n Ralph Lauren is dedicated to providing a comfortable and consciosusly inclusive work enviroment for everyone regardlessn of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other categoryn protected by applicable law. If you are vision-impaired or have some disability under the Americans with Disabilities Act or a similar law, and youn wish to discuss potential acommodations related to applying for employment at Ralph Lauren, please contact Global People Practices atn [email protected]
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For all other application support inquiries, please contact [email protected]
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