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117 - Front End Manager FT

Forman Mills

Wyncote, PA

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JOB DETAILS
SKILLS
Administrative Management, Advertising, Auditing, Budgeting, Cash Management, Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Disciplinary Action, Fitness, Interpersonal Skills, Loss Prevention, Maintenance Services, Management of Information Systems/Technology (MIS), Mathematics, Operational Audit, Retail Management, Sales, Technical Support, User Interface/Experience (UI/UX)
LOCATION
Wyncote, PA
POSTED
Today
Job description

Position Title: Front End Manager (FEM)
Reports to: Store Manager / Co-Manager / ASM
Department: Store Operations
FLSA: NON - Exempt

Position Summary:
The Front-End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all
aspects of the front-end including POS Registers/cashiers, Service Desk/associates and layaway, Cash
Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for
Scheduling the front end to the needs of the business without overspending the budgeted payroll hours,
line control efficiencies to ensure a fast and friendly check out experience for our customers and all
filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash
Management accountability thru out all team members that are scheduled to work the front end. All
reports are reviewed daily in detail, and any issues are immediately brought to the attention of the Store
Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and
procedures are followed, understood and executed by all team members, improving the front end
efficiencies by hiring High Energy team members with the right skill set and attitude, handling all
customer issues to ensure our customers have the best shopping experience.
Principle Duties and Responsibilities:
• Partners with the admin and store manager in hiring "A" team members to work at the front
end
• Working with the store manager to Schedule to the needs of the business without overspending
to the budget
• Completely responsible for a "Fast and Friendly" check out experience, no more than 3 people in
a line
• Maintains constant visibility in the front end and monitors all cashiers' performance
• Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and
Loss Prevention
• Performs random cashier audits up to twice per day
• Evaluates, counsels and disciplines personnel based on performance in partnership with the
Store Manager
• Conducts morning "JUICE" meetings reviewing Sales results, importance of line control and a
fast and friendly checkout experience, cash management responsibilities and any other issue
pertaining to the front end
• Ensures flawless execution of all Company Initiatives to include:
o "A" Teams
o Line Control
o Fast and Friendly Checkout
o High Energy team members
o Cash Management
o Any other company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank
customers in a positive approachable manner. Present a positive image towards all team
members, customers and the community
• Communicates policies, procedures, advertising and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to
• Ensure proper dress code and name tag standards are maintained by all team members
• Elevate all repair and maintenance issues of the front-end equipment immediately to the store
manager and IT support
Position Requirements:
• Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of
the business.
• Ability to communicate effectively as it relates to speaking with customers and team members
all Forman Mills written policy and procedures, training materials, directives and any other
materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and
conduct inventory.
• May be required to lift up to 40 lbs. and on occasions up to 70 lbs. from floor level with adequate
fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing,
pushing and repetitive lifting with or without reasonable accommodation.
Minimum Requirements:
• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Minimum of 1-2 years of experience managing a front-end team in a high volume
fast paced retail environment
• High-Energy, Hands-on Leader
• Excellent People Skills
• Computer Skill required

About the Company

F

Forman Mills

Forman Mills is a rapidly emerging chain of factory warehouse superstores selling brand name fashions for the family – at discount prices up to 80% below department store prices. Forman Mills stores are located in highly populated urban and working class suburban areas, serving the needs of lower to middle income customers. By selling brand name casual wear, active-wear and sportswear at off price from big-box superstore outlets throughout the mid-Atlantic region – we’ve become the leader to catch in the off-price industry. At Forman Mills, we’re committed to bringing top quality goods and affordable pricing to consumers in under served communities. But that’s just the start, we seek to be a partner in the community by supporting causes that are important to our customers. Our aggressive plans for expansion and entrepreneurial environment are “ready made” for dynamic individuals who thrive on challenges that can lead to rapid career advancement. Advancement is enhanced by a broad range of career paths and commitment to promotion from within. Career paths are available in store operations, merchandising, loss prevention, warehousing, human resources and management information systems. Forman Mills believes that individual achievement leads to Corporate success. If you have a passion for excellence, an unwavering focus on delivering value for the customer and a drive to be the best, Forman Mills can be your springboard to incredible career growth.

Benefits
At Forman Mills we recognize that benefits are an important part of total compensation and offer a comprehensive program including:
Medical Care Benefits
Our comprehensive program offers employees the opportunity to select from several medical/dental plans.
Prescription Card Benefits
Life Insurance Benefits
Disability Benefits
401K with Company Match
Vacation
Paid Sick Days
Paid Personal Days
Holidays
Immediate Merchandise Discount

Culture
We’ve developed an open culture where team members at all levels are encouraged to form and voice opinions. By motivating our associates to invest themselves in the success of the company and asking them to identify ways we can improve, we progress both individually and collectively as a business.

INDUSTRY
Retail
WEBSITE
http://www.formanmills.com/