JOB SUMMARY:
The Centralized Scheduling Specialist is responsible for the following: answering calls coming into the call center, scheduling appointments for Clinics and hospital appointments.
The Centralized Scheduling Specialist reports directly to the Registration Supervisor and Patient Financial Services Director.
QUALIFICATIONS:
- Education:
- High School Graduate preferred
- Medical terminology preferred
- Work Experience:
- Experience in answering phone calls required
- Scheduling appointments preferred
- Medical office experience preferred
RESPONSIBILITIES/JOB DUTIES: - Answer all calls coming into the call center
- Schedule Clinic and Hospital appointments.
- Verifies insurance coverage and obtains pre-certification and authorization on inpatient, outpatient and recurring accounts.
- Reviews each department’s schedule and obtains authorization if required and notates it in ARM. If any additional information is needed before the test will be notated on account.
- Works daily ARM work list for scheduled appointments for hospital and ancillary services.
- Document in Meditech system any action taken on all patients’ account.
- All other duties as assigned.
REQUIRED STAFF COMPETENCIES: - Demonstrates support for organizational and departmental mission.
- Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
- Fosters and promotes teamwork within department and the organization as a whole.
- Works to resolves conflicts constructively and in a timely manner.
- Ability to communicate effectively and simply with every customer and co-worker.
- Ability to display a positive, courteous and friendly attitude toward all contacts.
- Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
- Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.
- Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
- Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
- Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.
WORKING CONDITIONS: - Normal office conditions
- Required to handle highly confidential information
- Productivity demanding.
- Able to work with interruptions.
- Ability to multitask.
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