0.4 - 2nd Shift - Human Services Paraprofessional - Crisis Triage Technician

Job Title: Human Services Paraprofessional - Crisis Triage Technician

Salary: $23.05 - $25.48 Hourly

Location: WI 53546, WI

Job Type: Part Time

Job Number: RC-0805094

Department: HSD-B Psychiatric Technician

Opening Date: 01/14/2026

Closing Date: 2/1/2026 5:00 PM Central

Description:

The Rock County Crisis Intervention unit provides person-centered emergent behavioral health care services to Rock County residents across the life span. The Crisis Triage Technicians serve in a multifaceted capacity to support the crisis intervention unit by answering the crisis phone line and triaging client needs. This position also assists in facilitating admissions to stabilization or inpatient units, provides transport as clinically indicated, completes welfare checks or support calls, completes medication deliveries or medication phone prompts, and assures maintenance of the clinical record.

Supports and Promotes the Mission, Vision and Guiding Principles of the Human Services Department.

Performs in a manner consistent with the HSD Professional Standards and "Commitment to My Co-Workers."

Additional Information:

• Human Service Paraprofessionals working in the Crisis Unit between the hours of 7:00 pm -7:00 am, Monday through Thursday or between 7:00 pm Friday and 7:00 am Monday will be paid a night/weekend differential of $2.65 per hour for each night or weekend hour worked.

Key Responsibilities:

• Provide person-centered behavioral health care services for clients experiencing, or at risk of, a mental health or substance use disorder crisis
• Triage and direct calls into the crisis phone line based on identified need
• Provide support and resources to crisis line callers
• Provide client transport using a county vehicle as clinically indicated to assure linkage to services
• Complete scheduled phone support calls, welfare checks, and medication deliveries
• Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units

Success Factors (KSAs):

• Professional expertise in the following areas preferred
• Training and ongoing professional development will be provided
• Knowledge of the principles and practices of behavioral health care, co-occurring disorders and behavioral health risk management
• Knowledge and application of best practices in cultural competency, person centered care, and Trauma Informed Care
• Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51, 92, 94
• Knowledge of human service and community resources; and how to effectively utilize them
• Ability to plan and organize work effectively
• Ability to take initiative, plan and organize work independently
• Ability to manage ones time and emotions in a fast paced often high pressure environment
• Ability to maintain accurate, current records, and prepare clear and concise reports from them
• Ability to establish and maintain effective working relationships within the agency and community
• Ability to understand and carry out verbal and written instructions

Job Requirements, Education, Training & Experience:

• Graduation from High School or GED equivalent
• Minimum of 60 college /college transferable credits; Emphasis human services or related field
• Ability to work flexible hours, including weekends and evenings
• Must possess and maintain a current unrestricted (not due to corrective lenses) drivers license and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27

Essential Job Functions:

• Physical Elements: Ability to stand, walk and sit. Physical movement occurs a majority of the day.
• Ability to enter client homes without assistance, including the ability to navigate stairs.
• Participate in disaster evacuations and fire drills when circumstances warrant. Maintain safety procedures.
• Lifting and carrying up to 25lbs. on occasion.
• Equipment Use: Ability to use a computer and keyboard.
• Must become efficient at using a computerized documentation within 2 months of hire including the use of Microsoft Office products, an electronic medical record system, and other web based systems.
• Ability to use a copy and fax machine as well as a cellphone.
• Working Conditions: Able to work in multiple locations including the office, consumers homes, and a variety of community locations.
• Inside and outside work with exposure to weather conditions.
• Potential for contact with unpredictable and aggressive persons.
• Potential for interactions with animals including but not limited to household pets.
• Exposure to challenging and unpredictable environments.

Benefits:

• Rock County historic and cultural attractions
• Rock County is in south Central Wisconsin along the Illinois border.
• The County has a population of 161,188 making it the ninth largest County in Wisconsin.
• Janesville, Wisconsin (pop. 64,009) is the county seat.
• Janesville is located on the I39/90 corridor, forty miles south of Madison, seventy-six miles west of Milwaukee and about two hours from Chicago.
• Rock County's many historic and cultural attractions include the City of Evansville historic district, Beloit College (an acclaimed liberal arts institution located in the City of Beloit) and the City of Janesville's Rotary Botanical Gardens and Tallman House (an exceptional example of Italian villa style architecture from the mid 1850's).
• The Cities of Janesville and Beloit have a combined symphony orchestra, as well as individual performing arts centers.
• The Rock County Fair and Riverfest are regional cultural celebrations held every summer in the Cities of Janesville and Beloit respectively.
• These Cities both have extensive park and open space networks, including portions of the Ice Age National Scenic Trail, a Statewide trail commemorating the State's geologic history.
• Additionally, the Rock River runs through these Cities, offering many recreational opportunities.

Salary:

• Rock County has updated their pay grid in 2023 and it has 14 steps for every classification.
• Below is the link to locate the compensation grid and see each of the classifications that Rock County has to offer: https://www.co.rock.wi.us/departments/human-resources/compens

Pay Schedule:

• Employees are paid every two weeks on Friday (26 checks in a year).
• Paychecks are directly deposited in the employee's bank account.
• There is a two-week delay between the pay period worked and the payday.
• New employees generally wait four weeks before they receive their first check, which is a live paper check.
• Direct deposit is a requirement of employment.

Holidays:

• The following holidays are observed by the County and shall be granted to regular employees with pay and to temporary employees without pay, unless such employees are required to be on scheduled work: (a) New Years Day (b) Martin Luther King Jr. Day (c) Spring Holiday to be observed the Friday immediately preceding Easter (d) Memorial Day (f) July 4th (g) Labor Day (h) Thanksgiving Day (i) Friday following Thanksgiving (j) Day before Christmas (k) Christmas Day (l) One Floating Holiday (m) Any additional holiday granted by the County Board (n) The County Administrator may designate additional holidays in unusual circumstances with the approval of the County Board Chair and/or Vice Chair

Vacation:

• Employees (.4 FTE or greater) hired on or after April 10, 2023, shall earn vacation according to the following schedule: Health Insurance including our Wellness component: Rock County offers a dual choice point of service plan. Employees will have a choice to elect coverage with either Dean Health Care or Mercy Health Care. Employees can enroll within the first 30 days of employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. The County will pay 90% of the premium for health insurance and the Employee may earn the remaining 10% of the premium, based on the terms of participation of the Healthy Employee Incentive Program.

Sick Leave:

• Sick leave pay shall commence on the first day of any period of illness due to accident, injury, or disease. All full-time employees shall earn one sick leave day per month of continuous employment. All part-time employees whose regular workweek is sixteen hours or more shall earn one sick leave day on a prorated basis directly in relation to the normal full time employment period. All part-time employees, who work less than sixteen hours per week, shall not earn sick leave. Temporary and seasonal employees are not eligible for sick leave. Sick leave shall accrue to a maximum of one hundred thirty days.

Dental Plan:

• The County offers a dental plan through Delta Dental and will pay 60% of the applicable premium for the lowest cost plan. Employees can enroll within the first 30 days of employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. Newly enrolled employees will likely see a double deduction on their first paycheck; premiums are paid one month in advance.

Vision Plan:

• The County offers a vision plan which employees can enroll in at their own cost. Employees can enroll within the first 30 days of employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. Newly enrolled employees will likely see a double