(WFH) Virtual Customer Benefits Support Representative
Globe Life AIL - Lisa Russel
Norfolk, VA(remote)
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Calendar Management, Communication Skills, Customer Support/Service, Documentation, Health Insurance, Healthcare Reimbursement, Interpersonal Skills, Leadership, Mentoring, Record Keeping, Team Player, Training Program, Training/Teaching, Virtualization, Work From Home
LOCATION
Norfolk, VA
POSTED
Today
Location: 100% Remote Schedule: Flexible
AO is seeking motivated, service-oriented individuals to join our growing remote team as a Virtual Customer Benefits Support Representative. This work-from-home opportunity is ideal for individuals who enjoy helping others, building relationships, and growing within a supportive and professional environment.
No prior industry experience is required — we provide full training, mentorship, and ongoing support to help you succeed.
About the Role
As a Virtual Customer Benefits Support Representative, you’ll assist clients by providing information about available benefits, answering questions, and helping ensure families receive the support and guidance they need.
This role combines customer service, communication, and relationship-building in a fully remote setting.
What We Offer
100% Remote Work-From-Home Flexibility
Weekly Pay plus performance-based bonuses
Comprehensive Training & Mentorship Programs
Flexible Scheduling Options
Leadership Development & Advancement Opportunities
Health Insurance Reimbursement Program
Incentive Trips, Recognition Programs & Rewards
Positive, team-oriented company culture
Key Responsibilities
Communicate with clients through phone and Zoom appointments
Provide professional support regarding benefits and coverage options
Assist with scheduling appointments and client follow-up
Maintain accurate client records and documentation
Deliver exceptional customer service with professionalism and integrity
Participate in ongoing training and development opportunities
Qualifications
Strong communication and interpersonal skills
Positive attitude and willingness to learn
Comfortable working independently in a remote environment
Basic computer and virtual communication skills
Self-motivated, dependable, and growth-oriented mindset
Why Join AO?
We believe in creating opportunities for individuals to grow personally and professionally while helping protect working families. Many of our team members started in entry-level positions and advanced into leadership roles through mentorship, training, and performance.
Apply today to begin building a flexible, rewarding work-from-home career with long-term growth potential.