(USA) Senior Manager, Operations and Implementation

Position Summary...

What you'll do...

Role summary:

The Senior Manager, Operations and Implementation, leads the planning and execution of multiple projects by applying operations expertise to enhance program initiatives. This role establishes and enforces operational policies, coordinates cross-functional activities, and drives continuous improvement to optimize performance. The position requires strong leadership to develop teams, communicate changes effectively, and ensure compliance with company standards. By managing resources and removing obstacles, this role supports business objectives while fostering a culture of accountability, integrity, and operational excellence across belonging functions.

About the team:

The team leads fulfillment operations and implementation by providing operational support, monitoring digital performance, and resolving issues in real time to ensure consistent execution across locations. They utilize digital tools and reporting to identify risks, remove barriers, and coordinate solutions while balancing capacity and demand to maintain stability and service levels. Focused on continuous improvement, the team applies strong project management, leadership, and communication skills to foster collaboration across functions. Committed to operational excellence, they support associate development and deliver reliable service to achieve business objectives efficiently and effectively.

What you''ll do:

• Lead planning and execution of multiple projects and programs, ensuring alignment with operational goals and business plans.
• Develop, implement, and update policies, procedures, and operational flows to optimize production and maintain safety standards.
• Collaborate cross-functionally to identify performance gaps, develop improvement solutions, and ensure sustainable operational methodologies.
• Drive execution of business plans by removing obstacles, allocating resources, and monitoring progress against performance standards.
• Provide leadership through coaching, mentoring, and performance management to build a high-performing, engaged team.
• Promote compliance with company policies, ethical standards, and operational integrity across all functions.

What you''ll bring:

• Proven expertise in operations management with a strong track record of leading complex projects and programs.
• Demonstrated leadership skills in developing teams, mentoring, and fostering a collaborative work environment.
• Proficiency in project and change management, including the ability to implement and improve operational processes.
• Excellent communication skills to engage stakeholders, drive alignment, and influence cross-functional teams.
• Experience in developing and enforcing policies, procedures, and business plans to optimize performance and ensure compliance.
• Ability to analyze performance metrics, identify improvement opportunities, and execute sustainable solutions.

At Sam''s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor''s degree in Business, Technology, Supply Chain, Communications, or related field and 4 years' experience in retail, production, operations management, or related area OR 6 years' experience in retail, production, operations management, or related area. 1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Intermediate functionality of Microsoft Office and Salesforce., Managing projects or client relationships in retail, healthcare, or related area., Master's Degree in business or related field

Masters: Business Administration

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.