(USA) Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

USA - Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)

Position Summary

Join Walmart's AI Revolution in Last-Mile Delivery. We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows.

What Youll Do

• Define and map workflows across Spark's last-mile operations where automation can be applied.
• Build orchestration frameworks to coordinate between AI agents and operations teams.
• Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.
• Track system performance for auto-resolution rates, manual escalations, and intervention speed.
• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.
• Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.
• Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.
• Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.

Basic Qualifications

• 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
• Strong problem-solving skills and ability to translate data into operational impact.
• Proficiency in SQL and data visualization tools (e.g., Tableau).
• Experience collaborating across product, operations, and technical teams.
• Effective communicator with an ability to explain complex ideas to non-technical audiences.

Preferred Qualifications

• 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.
• Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.
• Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.
• Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions.
• Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.
• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences.
• Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes.
• Advanced SQL skills.
• Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problems.

Minimum Qualifications

• Option 1: Bachelor's degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 3 years experience in an analytics related field.
• Option 2: Master's degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 1 years experience in an analytics related field.
• Option 3: 5 years experience in an analytics or related field.

Preferred Qualifications

• Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Supervisory experience, Using open source frameworks (for example, scikit learn, tensorflow, torch).
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Primary Location

• 802 Respect Dr, Bentonville, AR 72716, United States of America

About Walmart

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits

• Discount Card: Get 10% off on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U: Earn a degree or in-demand skills certificates with no debt. Walmart covers 100% of tuition and books.
• Walmart Academy: Grow your skills with job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perks: Enjoy 401(k) matching and stock purchase plans. Paid time off includes vacation, sick leave, holidays, parental leave, and more. Comprehensive health benefits include medical, dental, vision, and wellness programs for you and your family.
• Wellbeing programs: Access mental health resources and assistance programs for life's challenges.
• Career growth opportunities: Training, leadership programs, and clear paths to advance.

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology.

With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace-it's a destination for leaders eager to make a difference.