Member Specialist
Sams Club #6228335N Milwaukee Ave, Vernon Hills, IL 60061-15612
Open Positions
R-2420648
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$18.00 - $26.00/hr
Part time
Shifts may vary
Position Summary
Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sams Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the companys products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teach new technology and tool functionality. Deliver new programs rollout training. Provide continuous learning and process improvement opportunities.
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
Zone the area. Arrange and organize merchandise. Identify shrink and damages. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respect the Individual:
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Respect the Individual:
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual:
Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.
Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act with Integrity:
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve our Customers and Members:
Delivers results while putting the customer first.
Serve our Customers and Members:
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Strive for Excellence:
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Strive for Excellence:
Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.
Benefits
At Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Health benefits include:
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications
Primary Location
335 N MILWAUKEE AVE, VERNON HILLS, IL 60061-1561, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
This policy applies to all employees and aims to create a safe and productive work environment.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
This policy applies to all employees and aims to create a safe and productive work environment.
Explore our benefits
As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.
Live Better U
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Clear Pathways
Grow your skills Sam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.
Financial perks
Enjoy 401(k) matching and stock purchase plans Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family Wellbeing programs Access mental health resources and assistance programs for life's challenges Career growth opportunities Training, leadership programs, and clear paths to advance
Learn about our benefits
At Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members.
We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected.
Collaboration is at the core of everything we do.
Whether it's working together in the club or brainstorming new ideas in the corporate office.
We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings.
At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.