Sams Club Member Specialist
Position Summary
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
Responsibilities
- Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
- Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sams Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area.
- Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
- Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
Compliance and Performance
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Benefits
At Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- The amount you receive depends on your job classification and length of employment
- It will meet or exceed the requirements of paid sick leave laws, where applicable
- For information about PTO, see https://one.walmart.com/notices
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities
- Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates
- Tuition, books, and fees are completely paid for by Walmart
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
- Benefits are subject to change and may be subject to a specific plan or program terms
- For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Primary Location
45425 DULLES CROSSING PLZ, STERLING, VA 20166-8921, United States of America
Work Environment
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits of Working at Sams Club
As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.
- Explore our benefits
- Club membership
- No cost to you
- Live Better U
- 100% covered
- Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books
- Clear Pathways
- Grow your skills
- Sam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone
- Financial perks
- Enjoy 401(k) matching and stock purchase plans
- Paid time off
- Take a break as needed for vacation, sick leave, holidays, parental leave, and more
- Comprehensive health benefits
- Medical, dental, vision, and wellness programs for you and your family
- Wellbeing programs
- Access mental health resources and assistance programs for life's challenges
- Career growth opportunities
- Training, leadership programs, and clear paths to advance
Life at Sam's Club
At Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members.
- We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected
- Collaboration is at the core of everything we do
- Whether it's working together in the club or brainstorming new ideas in the corporate office
- We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings
- At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community