Business Practices, Business Processes, Continuous Improvement, Corporate Policies, Customer Support/Service, Documentation, Emergency Procedures, Emergency Response, Maintain Compliance, Mobile Applications, Needs Assessment, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Retail, Retail Software, Risk Analysis, Safety Compliance, Safety/Work Safety, Security Compliance, Service Delivery, Training/Teaching, Zoning
Sams Club Member Specialist
Position Summary
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Assists members with purchasing decisions, locating merchandise, and resolving member issues and concerns.
Responsibilities
- Ensures area of responsibility is maintained in accordance with Company policies and procedures
- Properly handles returns, zones the area, arranges and organizes merchandise, and identifies shrink and damages
- Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs
- Assists members with purchasing decisions, locating merchandise, and resolving member issues and concerns
- Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity
- Maintains paperwork logs and other required documentation
- Executes emergency response procedures and ensures compliance with company security and safety practices
Training and Development
- Assists with the training of Member Frontline Service associates on company processes and procedures
- Teaches new technology and tool functionality
- Delivers new program rollout training and provides continuous learning and process improvement opportunities
Compliance and Ethics
- Complies with company policies, procedures, and standards of ethics and integrity
- Implements related action plans using the Open Door Policy and applies these in executing business processes and practices
Respect for the Individual
- Embraces differences in people, cultures, ideas, and experiences
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
- Creates opportunities for all associates to thrive and perform
- Helps to attract the best talent
Act with Integrity
- Maintains and promotes the highest standards of integrity, ethics, and compliance
- Models the Walmart values to support and foster our culture
- Holds oneself and others accountable
- Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Serve our Customers and Members
- Delivers results while putting the customer first
- Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Strive for Excellence
- Displays curiosity and a desire to learn
- Takes calculated risks and demonstrates courage and resilience
- Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change
Benefits
At Sams Club, we offer competitive pay, as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision, and dental coverage
- Financial benefits include 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- Customer Service, Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Customer Service, Retail experience including operating front end equipment (for example, cash register)
- Working with mobile retail applications
Location
181 Northshore Blvd, Slidell, LA 70460-6821, United States of America
About Sams Club
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
At Sams Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyones voice is heard and respected. Collaboration is at the core of everything we do. Whether its working together in the club or brainstorming new ideas in the corporate office, were committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sams Club, your work makes an impact every day, and were excited to have you as part of our community.