(USA) Member Specialist

Sams Club Member Specialist

Job Title: Member Specialist Job ID: R-2407104 Location: 1500 Tradewinds Blvd, Midland, TX 79706-2833, United States of America

Job Summary:

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.

Responsibilities:

• Ensures area of responsibility is maintained in accordance with Company policies and procedures
• Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs
• Assists members with purchasing decisions; assists members with locating merchandise
• Maintains self-checkout area; resolves member issues and concerns; promotes Sams Club products and services; provides guidance and support to members regarding self-service technology
• Processes member purchases; assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
• Maintains paperwork, logs, and other required documentation; executes emergency response procedures; and ensures compliance with company security and safety practices

Additional Responsibilities:

• Assists with the training of Member Frontline Service associates on company processes and procedures
• Teaches new technology and tool functionality
• Delivers new program rollout training
• Provides continuous learning and process improvement opportunities

Benefits:

• Competitive pay
• Performance-based bonus awards
• Health benefits:
• Medical, vision, and dental coverage
• 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits:
• PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PPTO for vacation, sick leave, holidays, or other purposes
• Other benefits:
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company-paid education benefit program)
• Tuition, books, and fees are completely paid for by Walmart

Minimum Qualifications:

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Preferred Qualifications:

• Primary Location: 1500 Tradewinds Blvd, Midland, TX 79706-2833, United States of America
• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
• Explore our benefits:
• Club membership (no cost to you)
• Live Better U (100% covered)
• Clear Pathways (grow your skills)
• Financial perks (401(k) matching and stock purchase plans)
• Paid time off
• Comprehensive health benefits
• Wellbeing programs
• Career growth opportunities

About Sams Club:

At Sams Club, we foster a culture of teamwork, growth, and innovation. We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected. Collaboration is at the core of everything we do. We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.