(USA) Member Specialist

Sams Club Member Specialist

Job Title: Member Specialist Job ID: R-2404366 Location: 3900 Airline Dr, Metairie, LA 70001-5704, United States of America

Job Summary:

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sams Club products and services, provides guidance and support to members regarding self-service technology, and processes member purchases.

Responsibilities:

• Provides member service
• Maintains the checkout area
• Resolves member issues and concerns
• Promotes Sams Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures
• Follows company safety standards, procedures, and guidelines
• Maintains entrance areas
• Acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions
• Locates merchandise
• Resolves member issues and concerns
• Promotes the companys products and services
• Zones the area
• Arranges and organizes merchandise
• Assists members with transporting items
• Maintains a safe shopping environment
• Maintains exit areas
• Reviews member receipts
• Acknowledges the member and identifies member needs
• Assists with securing and safeguarding Sams Club assets and property
• Maintains paperwork, logs, and other required documentation
• Executes emergency response procedures
• Ensures compliance with company security and safety practices

Additional Responsibilities:

• Assists with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality
• Delivers new programs rollout training
• Provides continuous learning and process improvement opportunities
• Ensures area of responsibility is maintained in accordance with company policies and procedures
• Identifies shrink and damages
• Complies with company policies, procedures, and standards of ethics and integrity
• Completes work assignments and priorities by using policies, data, and resources
• Collaborates with managers, co-workers, customers, and other business partners
• Identifies priorities, deadlines, and expectations
• Carries out tasks
• Communicates progress and information
• Determines and recommends ways to address improvement opportunities
• Adapts to and learns from change, difficulties, and feedback

Respect for the Individual:

• Embraces differences in people, cultures, ideas, and experiences
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
• Creates opportunities for all associates to thrive and perform
• Helps to attract the best talent

Act with Integrity:

• Maintains and promotes the highest standards of integrity, ethics, and compliance
• Models the Walmart values to support and foster our culture
• Holds oneself and others accountable
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us

Serve our Customers and Members:

• Delivers results while putting the customer first
• Makes decisions based on reliable information
• Balances short- and long-term priorities
• Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence:

• Displays curiosity and a desire to learn
• Takes calculated risks
• Demonstrates courage and resilience
• Drives continuous improvements
• Is open to and uses new technologies and skills
• Supports others through change

Benefits:

• Competitive pay
• Performance-based bonus awards
• Other great benefits for a happier mind, body, and wallet
• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities
• Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates
• Tuition, books, and fees are completely paid for by Walmart
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment
• Benefits are subject to change and may be subject to a specific plan or program terms

Minimum Qualifications:

• Outlined below are the required minimum qualifications for this position
• If none are listed, there are no minimum qualifications

Preferred Qualifications:

• Outlined below are the optional preferred qualifications for this position
• If none are listed, there are no preferred qualifications

Retail Experience:

• Outlined below are the required retail experience for this position
• If none are listed, there are no retail experience requirements

Primary Location:

• 3900 Airline Dr, Metairie, LA 70001-5704, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.