Sams Club Member Specialist
Job Summary
(USA) Member SpecialistSams Club #49693500 Se Club BlvdBentonville, AR 72712-51826 open positionsR-2414810Loading map...
The pay range will be discussed during the hiring process.
Part Time Shifts
Shifts may vary.
Position Summary
Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sams Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the companys products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.
Assist with Training and Development
Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.
Maintain a Safe and Respectful Work Environment
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respect the Individual
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Respect the Individual
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual
Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.
Act with Integrity
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act with Integrity
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve Our Customers and Members
Delivers results while putting the customer first. Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Strive for Excellence
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Strive for Excellence
Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Retail Experience
Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications
Primary Location
3500 SE CLUB BLVD, BENTONVILLE, AR 72712-5182, United States of America
Walmart Commitment
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits
As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.
Live Better U
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Clear Pathways
Grow your skills Sam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.
Financial Perks
Enjoy 401(k) matching and stock purchase plans. Paid time off. Take a break as needed for vacation, sick leave, holidays, parental leave, and more. Comprehensive health benefits. Medical, dental, vision, and wellness programs for you and your family. Wellbeing programs. Access mental health resources and assistance programs for life's challenges.
Career Growth Opportunities
Training, leadership programs, and clear paths to advance.