(USA) Group Director, Technology Operations

Position Summary...

Walmart Connect is a key driver of Walmart's overall growth strategy, powering the closed-loop media business within the world's largest omnichannel retailer. We offer brands unparalleled opportunities to reach customers at scale-no matter where, how, or when they shop-by leveraging Walmart's in-store and online data.

Through our full-funnel advertising solutions and flexible pricing and buying models, including self-service, Walmart Connect helps suppliers, sellers, and brand advertisers build awareness, engage Walmart customers, and drive measurable outcomes both online and in stores. We believe digital advertising should be targeted and accountable-and we have Walmart's sales data to prove it.

As stewards of Walmart's brand promise - Save Money. Live Better. - we partner closely with suppliers, sellers, agencies, tech partners, and merchants to connect brands with more than 150 million households. Growth in Walmart Connect fuels growth for our partners, our customers, and Walmart-offering the opportunity to make a meaningful impact.

What you'll do...

You will fill a critical new leadership position responsible for the global support infrastructure, data governance, and processes that enable advertisers, agencies, and tech partners to achieve their business goals. You will also support sales, account strategy, insights & optimization, and marketing teams to hit aggressive growth targets. You will lead a high performing US-based team and a robust international team in India, Central & South America, and China ensuring 24/7 customer success and technical support. You will value operational excellence and drive seamless cross-regional collaboration with a customer-first approach. You and your team will work cross-functionally with senior leaders from Product, Global Tech, Sales, Client Services, and Marketing teams to scale the business, guarantee seamless campaign delivery, and focus on service quality through smart technology, operational efficiency, and continuous improvement. You will standardize and scale processes, tools, and systems; drive a process improvement mindset to reduce waste; defend revenue by proactively ensuring operational rigor; and leverage AI to automate workflows.

Responsibilities:

• Team Leadership: Mentor and manage a team of revenue operations professionals, including Revenue Operations Scaled Services (offshore / nearshore teams), Enablement & Support (ticket-based service operations), Technical Operations (incubation and solutions), Program Management (strategic programs and launch readiness), Process Mining & Efficiency (internal tools and product prioritization), Revenue Cycle Management (billing operations), and Trust and Safety Operations (Ad Policy Ops, Data Stewardship, Risk Ops).
• Strategic Leadership: Develop and implement the overarching strategy for the revenue operations department to align with company revenue, growth, and efficiency objectives.
• Alignment: Break down silos between departments to ensure a cohesive customer / advertiser journey.
• Process Improvement: Identify inefficiencies in workflows and implement robust quality assurance (QA) systems, troubleshooting procedures, and automation tools.
• Efficiency: Design, implement, and optimize processes and systems to reduce friction and improve productivity.
• Advertising Policy Review & Enforcement: Oversee the policy and review process for advertising creatives, identifying potential risks and enforcing our policy with internal teams, advertisers, agencies, and tech partners.
• Billing Financial Oversight: Lead billing performance; identify accuracy, timeliness, and cost-saving opportunities; and ensure accurate revenue recognition to mitigate financial risk.
• Cross-Functional Collaboration: Partner with Product, Global Tech, Sales, Client Services, and Marketing teams to align ad operations with broader business objectives, support new business efforts, and manage client expectations.
• Performance Management: Establish reporting frameworks and dashboards to measure Revenue Operations efficiency, efficacy, and pacing against goals.
• Executive Communication: Prepare and present reports on revenue operations to key executives.

Leadership Expectations:

• Deliver expected business results while always putting the customer first, consistently apply an omnichannel approach, adopt a "total company" perspective by considering data, customer insights, and different parts of Walmart when developing plans and strategies.
• Build strong and trusting relationships with team members and business partners, work collaboratively and cross-functionally to achieve objectives, and communicate with energy and positivity to motivate, influence, and inspire commitment and action.
• Create a discipline and focus around developing talent, build a strong talent pipeline, foster an environment that allows everyone to bring their best selves to work, empower associates and partners to act in the best interest of the customer and company, and regularly recognize associates' contributions and accomplishments.

What You'll Bring:

• Demonstrated experience building and leading a high-performing internationally distributed teams
• Strong technical acumen.
• Exceptional communication and collaboration skills.
• Strategic thinker with strong operational judgment and analytical depth.
• Skilled in navigating complexity and driving clarity through data.
• Ability to build strong cross functional partnerships across Walmart Connect and the broader Walmart organization.
• Comfort influencing senior leaders and driving alignment across diverse stakeholders.
• Passion for building scalable, technology-enabled operating models that deliver measurable business impact.

Preferred Qualifications:

• Graduate degree (MBA or Master's) preferred.
• Advanced experience implementing AI automation and location-based strategies to augment highly scaled operational workflows.
• Deep structural understanding of programmatic media and complex ad serving systems.
• Proven capability to reduce costs, increase efficiency, and drive revenue growth.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $192,000.00 - $384,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor''s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 8 years' experience inproject management, program management, program operations, or related area.Option 2: 10 years' experience in project management, program management, program operations, or related area.5 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years'' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart Connect is a key driver of Walmart's overall growth strategy, powering the closed-loop media business within the world's largest omnichannel retailer. We offer brands unparalleled opportunities to reach customers at scale-no matter where, how, or when they shop-by leveraging Walmart's in-store and online data. Through our full-funnel advertising solutions and flexible pricing and buying models, including self-service, Walmart Connect helps suppliers, sellers, and brand advertisers build awareness, engage Walmart customers, and drive measurable outcomes both online and in stores. We believe digital advertising should be targeted and accountable-and we have Walmart's sales data to prove it. As stewards of Walmart's brand promise - Save Money. Live Better. - we partner closely with suppliers, sellers, agencies, tech partners, and merchants to connect brands with more than 150 million households. Growth in Walmart Connect fuels growth for our partners, our customers, and Walmart-offering the opportunity to make a meaningful impact.