(Student) South Hall Lead Desk Attendant

SUMMARY:

The South Hall Lead Desk Attendant position assists in the administrative responsibilities and daily operations of the Residential Hall front desks. Primary responsibilities include the training and co-supervising of undergraduate front desk staff; maintaining an informative, organized, and neat work space; and creating a friendly informative resource for residential students and visitors. These responsibilities are performed in an ethical manner consistent with the University's mission and vision.

RESPONSIBILITIES:

• Assist front desk operation including: birthday cards for residential students, copy requests, campus safety functions, room tours, inventory, key check, guest passes, etc.
• Supervise, train, and hire housing desk staff.
• Meet one on one, bi-weekly, with Residence Life Coordinator
• Oversee all aspects of vending in the residence halls.
• Coordinate maintenance and housekeeping functions for the residence halls.
• Demonstrate and promote the University's Cultural Values.
• Help develop written materials for housing (contracts, handbook, brochures, staff manual, etc.).
• Create bulletin boards, updating dry erase boards, etc.
• Evaluate Desk Attendants at the end of each semester.
• Check shift reports daily and lock-out spreadsheet monthly.
• Coordinate Desk Attendant shift changes and update the calendar, appropriately.
• Ensure all Desk Attendants are providing excellent customer service.
• Help promote a sense of community in the residence halls.
• Create events at the Front Desk and encourage interaction between Desk Attendants and students, faculty, and staff.
• Complete written warnings in conjunction with the Residence Life Coordinator
• Create agenda for each Front Desk meeting (bi-weekly-Sunday at 9pm) and submit to Residence Life Coordinator by Thursday at noon for review.
• Lead Front Desk bi-weekly meetings.
• Assist during RA Training on various tasks set forth from the Housing and Residence Life Staff.
• Update Social Media pages (Facebook, Orgsync)
• Update the Google Res Life (Master Events Calendar) and create the weekly housing e-mail.
• Send weekly communication to desk attendants via e-mail.
• Plan and facilitate team-building activities for desk attendants.
• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.