Administrative Skills, Athletics, Construction Safety, Customer Support/Service, Detail Oriented, Mail Processing, Operations, Organizational Skills, Regulations, Student Housing, Time Management, University/School Policies
SUMMARY:
Desk Attendant
This position is responsible for daily services and operations of the residence hall. This includes supporting Campus Security in the ongoing safety and security of the residence hall; greeting and registering visitors; acting as a resource person; addressing violations of the Housing Handbook and Student Code; assisting the Student Life Office whenever possible; and other duties as assigned by the Residence Life Coordinator.
Office Assistant
This position acts as a general assistant to the department, performing clerical office functions related to daily operations as well as assisting the department
RESPONSIBILITIES:
- Assist with the security of the building and safety of the students.
- Welcome and assist persons entering the residence hall. By greeting residents as they enter the building, the attendant helps create a sense of community.
- Desk Attendants must be familiar with Davenport University policies, be able to answer questions regarding them, and address policy violations as they occur.
- Receive and record phone calls and pass on messages to the residence life and housing staff.
- The desk attendant will receive, sort, and deliver mail to resident mail boxes efficiently and in a timely manner.
- Maintain confidentiality at all times including all matters pertaining to student information.
- Attend all meetings, training and scheduling sessions as required as a part of the Residence Life team.
- Complete other duties as assigned. These may include: making, posting, or removing signs, collating, delivering messages, and other basic clerical duties. These duties will vary depending on the time of the year. This includes paying great attention to administrative detail.
- Assist front desk operation including: birthday cards for residential students, copy requests, campus safety functions, room tours, inventory, key check, guest passes, etc..
- Plan and facilitate team-building activities for desk attendants.
- Provide GREAT customer service, anticipating and exceeding the needs of our customers.
- Demonstrate and promote the University Cultural Values.
- Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
- Perform other duties as assigned.