SUMMARY
This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience from very knowledgeable to someone who has never touched a PC. These responsibilities are performed in an ethical manner consistent with the Universitys mission, vision, and values, which include diversity, equity, and inclusion.
RESPONSIBILITIES
• Acts as Level One Help Desk Support for approximately 3000 users. • Provides both phone and email support. • May work with or have access to HIPAA privacy classified information. • Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team. • Processes approximately 30 to 50 Help desk Requests Tickets a day. • Remotely connects to end users PC to fix problems. • Helps out Inventory Team to keep track of PC parts that are being deployed. • Additional duties as assigned.