["Store Manager II - Spanish Speaking Preferred","Store Manager II - Spanish Speaking Preferred"]

Job Details Work Location: Methuen, Massachusetts, United States of AmericaHours: 40Pay Details: $91,000 - $136,240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description:The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.Responsibilities Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any disciplinary actions as requiredManages a medium sized store and team (based on U.S. TD Bank store levelling criteria)Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business resultsAccountable for achieving both Store and individual performance metricsAbility to manage multiple store locations and/or a diverse and complex customer base, if requiredActs as peer mentor to developing store managersRequires deep expert knowledge of the business, banking and bank operationsRequires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gapsProvides coaching, mentorship and guidance to others within area of expertiseOversees management of team requiring workforce to decision on acceptable level of risk – Moderate to High risk potential (loss/reputational)Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partnersOriginates loan applications, handles Conditions of Lending and conducts loan closingsMaintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience Undergraduate degree or equivalent experience4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required4+ years experience of proven business development skills, including ability to conceptualize and implement strategies4+ years of proven leadership and coaching experience requiredSmall Business and Consumer lending experience requiredKnowledge of Bank product lines and services as well as an understanding of Store operations and securityProven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectivesStrong financial analysis skillsStrong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customersExcellent verbal and written communication skillsDemonstrated ability to lead and motivate team membersProficient with Microsoft Office suiteNotary License (preferred)Customer Accountabilities Manages the service and advice team promoting a positive customer and colleague experienceLeads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or guidance strategies to improve the customer experienceCoaches to ensure customer issues are handled appropriately through problem resolution guidelinesActively promotes the Bank\\'s presence in the community through participation in community groups and initiativesBuilds relationships by promoting a client/customer centered organization and proactively addresses customer needsContributes to the execution and achievement of service targets by coaching/modeling appropriate attributes and behaviorsProvides oversight of store premises and ensures customer and colleague areas are professional and invitingEnsures overall colleague scheduling is optimal to meet customer demandsProvides ownership/oversight of complex daily operational/administrative dutiesShareholder & Employee Accountabilities Creates store-specific strategies to grow the businessUses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growthPartners with Specialists to grow and advise new and existing customersWorks with partners to grow the Store PortfolioManages the Store budget to meet expense and revenue objectivesDrives One TD - builds awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on DigitalProactively reaches out to prospects to develop and deepen relationshipsIdentifies and develops relationships to generate demand for TD products and servicesAchieves business objective for Operational ExcellenceEnsures due diligence to support the accuracy of all customer transactions/activitiesFollows and ensures colleagues understand and apply bank operating policies and proceduresMaintains a culture of risk management and control, aligned with risk appetiteEnsures colleagues are knowledgeable and comply with Bank and industry Code of ConductSupports referrals across lines of business through training and coachingColleagues at higher levels may lead One TD services and cross-business collaborationOCC Language This position falls within the definition of Loan Originator under Regulation Z and related SAFE Act requirements.Must be eligible for employment with a covered financial institution under Regulation Z requirements.Must be eligible for registration as a mortgage loan originator with the NMLS.Criminal background and credit checks are required by federal law for this position.Physical Requirements Work involves standing and sedentary activities; travel as indicated (Occasional to Frequent depending on task).Concentration for long periods; ability to handle multiple tasks; use of standard office equipment; occasional lifting up to 25 lbs.Typical physical requirements include sitting, standing, walking, reaching, bending, and other movementsThe above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities, duties and skills required for ADA purposes.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you require accommodations during the application process, please contact the employer's accommodations program for assistance.#J-18808-Ljbffr