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(ServiceNow) Infrastructure Analyst V

Integrated Resources, Inc

Newark, New Jersey

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Analysis Skills, Business Development, Business Solutions, Communication Skills, Computer Science, Configuration Management, Enterprise Applications, Help Desk, Interpersonal Skills, JavaScript, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Microsoft Active Directory, Problem Solving Skills, REST (Representational State Transfer), Resolve Customer Issues, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Service-Oriented Architecture (fka Distributed Object Architecture), ServiceNow, Software Design, System Integration (SI), Systems Administration/Management, Technical Support, User Interface/Experience (UI/UX), WSDL (Web Services Description Language), Web Services Architecture, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Newark, New Jersey
POSTED
1 day ago
(ServiceNow) Infrastructure Analyst VJob Title: (ServiceNow) Infrastructure Analyst V Location: Penn Plaza, Newark, NJ Job Type: FulltimeJob Description:This position is responsible for monitoring, supporting, and participating in the development and enhancement of the ServiceNow platform.As part of a 24X7 team, perform day to day support and maintenance of the ServiceNow environment configure and improve core and custom applications.Work with process owners to develop business solutions, coordinate support and development efforts within the Admin team.General support, administration and maintenance of ServiceNow platform and associated applicationsWork directly with end users to resolve support issues within ServiceNowMonitor health, usage and overall compliance of ServiceNow and its applicationsDevelop systems integrations and process automationCreate and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNowConfiguring and managing Discovery and OrchestrationCoordinate application and platform upgradesLoad, manipulate and maintain data between ServiceNow and other systemsCreate ServiceNow reports and dashboardsRequires excellent interpersonal skills and the ability to interface with all levels of personnelAbility to work independently and as a teamMust be a self-starter and keen to explore new solutionsRequires strong problem solving and analytical skillsRequires excellent communication skills and ability to write and discuss clear procedures regarding technical issuesExcellent customer service skillsPrimary Responsibilities include but not limited to:Perform core configuration tasksWork with User Interface (UI) policies, data policies, UI actions, business rules and client scriptsUse mobile clientsActivate pluginsAdd users, groups and rolesManage data with tables, the configuration management database (CMDB), import sets and update setsWork with two key process applications: Knowledge Base and ServiceNow Service CatalogCreate workflow activities and approvalsConfigure alerts and notificationsView upgrade history and statusRequired/ Experience Skills:3+ years ServiceNow administration experience in an enterprise environment8+ Years of IT ExperienceExperience configuring ServiceNow DiscoveryMust be technically savvy and able to design and build applications that meet business goals and objectivesProven experience implementing and customizing a web architected, n-tiered enterprise applicationFamiliar with Service Oriented architecture and web services integration (SOAP, WSDL,REST)Experience with JavaScript, XML, HTMLFamiliar with LDAP, MS Active Directory, ADFSIntegration (interfacing) of enterprise software systemsExperience creating ServiceNow update sets, promoting and testing through multiple instances and into production.Bachelor of Science in Computer Science, a similar technical discipline or comparable experienceServiceNow System Administrator Certification preferredITILV3 Foundation Certification preferredEducation:Bachelor's Degree RequiredThanks & Regards, Abhinav Kandere 732 844 8718 Integrated Resources, Inc.

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Integrated Resources, Inc