Sales BDC Coordinator
Paul Miller Land Rover - Parsippany, NJ 07054
Overview
Salary Range $15.92 - $15.92 Hourly
Description
Are you passionate about customer service and looking for a fast-paced role where no two days are the same? Whether you're a seasoned automotive professional or a customer service expert from another industry, Paul Miller Auto Group invites you to join our award-winning team. As a BDC (Business Development Center) Representative, you'll be the friendly voice and digital connection between our dealership and our valued clients — helping to schedule appointments, follow up on leads, and ensure every guest has a 5-star experience from the first contact. You'll be working in our brand-new, state-of-the-art Range Rover facility, representing one of the most prestigious luxury automotive brands in the world.
Paul Miller Auto Group is a name known for trust, quality, and integrity — both with our customers and our employees. At Land Rover Parsippany, we don't just offer jobs; we build careers.
What You'll Do:
- Answer inbound calls, emails, and internet inquiries for sales & service
- Follow up with customers to confirm appointments and reschedule no-shows
- Support the sales and service teams by generating and nurturing leads
- Contact customers based on current promotions and incentives
- Track all interactions in our CRM with clear, consistent notes
- Be a key player in a high-energy, fast-paced environment
What You'll Get:
- Base hourly pay + commission with high earning potential
- Work in a brand-new luxury Range Rover facility
- Full benefits: Medical, Dental, Vision, Life Insurance
- 401(k) + FSA options
- Paid time off + short/long-term disability coverage
- Employee wellness programs
- Opportunities for advancement in a growing automotive group
Qualifications
What We're Looking For:
- Previous experience in a BDC, call center, or customer service role (auto experience a plus!)
- Comfortable handling a high volume of calls and emails daily
- Strong communicator with a friendly and persuasive phone presence
- Highly organized and detail-oriented
- Tech-savvy and comfortable with basic computer software and CRM systems
- Reliable, upbeat, and team-minded