Job Details Req ID: 118405 Supported Practice: Kind Dentistry Category: Business Assistant Location: 4445 Taylor Ave, Mount Pleasant, WI 53405 Years of Experience: No Experience Required (open to experience or new grad) Position Summary: Business Assistant - Kind Dentistry, Mount PleasantKind Dentistry, Mount Pleasant is looking for a Business Assistant to join our team!We are looking for someone with strong dental front office knowledge, Dentrix experience, and a team-focused mindset. The ideal candidate is dependable, organized, goal-oriented, and enjoys working in a collaborative, family-like office environment.ScheduleMonday - Thursday: 7:30 AM - 5:30 PMPossibility of switching to Tuesday - Friday: 7:30 AM - 5:30 PMFriday: 8:00 AM - 2:00 PMCompensation$20.00 - $27.00 per hour, based on experienceIdeal Experience / QualificationsDentrix experience preferredDental office knowledge preferredStrong communication and customer service skillsAbility to support scheduling, patient check-in/check-out, insuranceverification, and front office flowPositive attitude and ability to work well with a close-knit teamOrganized, dependable, and goal-orientedComfortable working in a collaborative, patient-focused environmentResponsibilitiesGreet and welcome patientsManage patient scheduling and appointment coordinationSupport insurance verification and patient account questionsAssist with treatment plan presentation and financial discussions as neededMaintain accurate patient records in DentrixPartner with the clinical team to support smooth office flowProvide excellent customer service to patients and team membersWhy Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture.xa0 As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.xa0 xa0Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged!xa0 Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.xa0 More about the roleGreet and welcome patients as they enter the officexa0to create a great first impression of our teamManagexa0front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialxa0What You'll Gainxa0Competitive benefits including health insurance, retirement savings plans, six paidxa0holidays,xa0and PTO (paid time off)Front loaded educationxa0and training, providing youxa0thexa0opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily Payxa0About Kind Dentistry, Mount PleasantKind Dentistry, Mount Pleasant, like each Heartland Dental supported office, is unique to the community and the patients they serve. Our team has a close-knit, collaborative culture with a family atmosphere. We are goal-oriented and committed to providing an excellent experience for every patient. Minimum Qualificationsxa0Experience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.xa0Preferred Experiencexa0xa01+xa0years of experiencexa0in a dental or medical settingxa01+xa0years of experiencexa0with insurance billing and accountsxa0receivablexa0Dentrix or other dental software experiencexa0xa0Physical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person)xa0periodically throughout the yearAs part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.xa0xa0Who is Heartland Dental?Heartland Dental is the nation''s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesxa0to the communities they serve.xa0At Heartland Dental, we're committed to living our core values which promote diversity and inclusion.xa0 We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.xa0