| Location | Los Angeles |
Division Sales & Operations Manager The Division Sales & Operations Manager will be the primary contact between the Division Vice President and the Regional Sales Managers (RSM). 50% of the role is strategic planning and 50% is directing the activities of the Regional Sales Managers. The Division Sales & Operations Manager will help develop the strategies to improve Division operations, grow sales and profits while increasing the value of our franchise network, and growing new stores.Job Responsibilities Lead Regional Sales Managers and Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, growing the franchisee's business while upholding Midas' best practices, policies, and procedures.Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer.Develop tactics to transform the Midas Business Model from a \"basic services hop\" to a full service tire destination and total car care retailer.Oversee all operational aspects within the Division: serve as point of contact across the Regions and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.Participate in local Franchise Development sales events.Supervise the schedules of Regional Sales Managers and engage in cold calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.Work with Regional Sales Managers and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start‑up issues, and helping them become proficient with all things operational.Orchestrate and coordinate key meetings, lead, guide, and direct field teams: create the tactics to drive same store sales growth, new store growth, save store programs, and positively impact EBITDA.Franchise integration: lead and direct the day-to-day activities of the Regional Sales Managers and Field Operations Managers. Anticipate needs and coordinate activities across the Division.Measurements and tools: track and report on Division KPIs.Qualifications 10+ years management experience with a similar employer/industry.6+ years of experience in customer care/satisfaction in a retail environment.Previous experience in a fast‑paced environment requiring strict organization, efficiency, and attention to detail.Experience in customer relationship management.A clear understanding of income statements, balance sheet management, and cash flow.Knowledge of best practices for customer experience management and the customer lifecycle.Ability to implement and monitor a strong internal quality improvement program.Proficient in Microsoft Office applications including Excel, Word, PowerPoint, and Project.Bachelor's degree in Business, Management, or a related field of study.Required to reside within the assigned region.Approximately 50% travel expected.Occasional nights and weekends required to support franchisees.Benefits Competitive compensation and bonus.Tuition reimbursement.401(k) plan with company match (immediate 100% vesting).Comprehensive benefits including medical, dental, and vision.Company-paid short-term disability and employer-subsidized long-term disability.Company-paid life insurance.Discounted tire and automotive services.At Midas, we're more than just a car care brand, we're a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.#J-18808-Ljbffr