| Location | Denver |
At the University of Denver, Student Affairs is at the heart of the student journey empowering every student to thrive academically, personally, and professionally. Rooted in DU's signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom. Through dynamic, high‑impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high‑touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.As a division, we serve the broader DU and Denver community which includes:Current DU Students & FamiliesProspective Students & FamiliesFaculty & StaffAlumni & DonorsLocal CommunityCompanies & OrganizationsNational Peers & MediaTogether, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact.The Student Affairs division includes the following units:4D ExperienceOffice of External Relations (OER)Housing, Residential Education and Dining ServicesDriscoll & Community CommonsBusiness and PlanningStudent EngagementNew Student & Family ProgramsKennedy Mountain CampusDU OutdoorsWellness & RecreationHealth & Counseling CenterFirst@DULearning Effectiveness ProgramStudent Disability ServicesStudent Outreach & SupportStudent Rights & ResponsibilitiesVeteran & Military ResourcesOffice of the Dean of StudentsThe Learning Effectiveness Program (LEP) at the University of Denver was founded in 1982 and is an internationally recognized program for neurodivergent learners. LEP is a fee‑for‑service program offering access to supports for learners with Specific Learning Disabilities, Attention Deficit/Hyperactivity Disorder (ADHD), students on the Autism Spectrum, and/or students who have a history of learning differences.Our Mission is two‑fold:To support and service University of Denver studentsTo serve as a resource to the University CommunityPosition SummaryThe Manager of Tutoring Services oversees all aspects of the Learning Effectiveness Programs tutoring services, managing 75‑100 tutors who serve 400‑450 LEP students. This role encompasses recruitment, hiring, training, supervision, and ongoing professional development of tutoring staff. The Manager ensures tutors receive College Reading and Learning Association (CRLA) certification training, maintains program standards, processes payroll, and resolves conflicts between students and tutors. Additionally, this position involves program assessment, campus collaboration, and representation of LEP tutoring services at professional conferences and events.Essential FunctionsProgram ManagementProvide overall management and supervision of tutoring services for 400‑450 LEP studentsServe as primary liaison between counselors, tutors, and studentsSet expectations and communicate policies for tutoring services to all stakeholdersMonitor program for academic integrity violationsResolve communication issues and tutoring conflicts collaborativelyHiring and SupervisionRecruit, hire, and evaluate 75‑100 tutors based on student enrollment needsDetermine tutoring needsSupervise and evaluate 5‑8 Lead Tutors who mentor tutor groups and implement program initiativesConduct ongoing assessment of tutor performanceTraining and Professional DevelopmentProvide comprehensive onboarding for new tutoring staffDeliver training on techniques for working with diverse learning styles and Universal Design for Learning principlesPlan and facilitate ongoing professional development to maintain current best practicesEnsure all tutors complete CRLA certification requirements and ongoing trainingActively participate in professional development at university, Dean of Students, division, and department levelsPayroll and Administrative ManagementProcess accurate and timely payroll through Pioneer Time (Kronos) system each pay periodApprove all tutor timesheets and track additional administrative and preparation timeMonitor recorded time to ensure payroll accuracyRespond to emails and voice messages within 24 hoursTrack tutoring services costs and evaluate on a year‑to‑year basisConduct program evaluation and assessment including data collection, surveys, analysis, and reportingCampus Collaboration and PartnershipsPartner with faculty and staff to create access to learning through resource and strategy sharingCollaborate with campus colleagues to recruit subject‑specific tutorsWork with other tutoring centers including Athletics, Writing Center, Mathematics Lab, and Science and EngineeringSupport FLYTE (LEP Pre‑orientation), Eye to Eye, and ADDventure ConferenceSupport prospective student visits and social skill building eventsComplete other duties as assignedKnowledge, Skills, and AbilitiesExpertise in interviewing, hiring, and training tutors for diverse subject areas and students with learning disabilitiesProven ability to supervise large, diverse staff (75‑100 tutors) with varying schedulesStrong accountability and expectation‑setting skills with superviseesExceptional mental flexibility, prioritization, and multitasking abilitiesProficiency in learning and training others on tutor scheduling systemsComprehensive knowledge of learning disabilities and differencesDeep understanding of confidentiality requirements and FERPAAbility to work both independently and collaborativelyStrong collaboration skills with students, staff, faculty, and familiesRequired QualificationsBachelor's degree in psychology, education, special education, or closely related fieldSupervisory experienceExperience working with studentsExperience in tutoring services management/administrationSpecialized training and experience working with students with learning disabilities and differencesKnowledge and experience applying Universal Design for Learning conceptsPreferred QualificationsMaster's degree in psychology, education, special education, or closely related fieldExperience managing a tutoring centerExperience with a tutoring management/scheduling systemFamiliarity with College Reading and Learning Association (CRLA) certification processSpecialized experience working with college‑level students with learning disabilities and differencesSupervisory experience with tutorsExperience developing and leading professional workshops and training sessionsWorking EnvironmentStandard office environment. Unexpected interruptions occur often, and stress level is moderate to high. Noise level is quiet to moderate.Physical ActivitiesAbility to sit in front of a computer for an extended period of time, occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.Work ScheduleMonday – Friday, 8:00 a.m. – 4:30 p.m.Application DeadlineFor consideration, please submit your application materials by 11:59 p.m. (MST) July 19, 2026.Special InstructionsCandidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.The salary grade for the position is 9. The hourly rate for this position is $30.65.BenefitsThe University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.Please include the following documents with your application:ResumeCover LetterThe University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights (“POWR”) Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination Statement.All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.#J-18808-Ljbffr