["Geneva-Customer Service Manager","Geneva-Customer Service Manager"]

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager in daily operations, motivating and inspiring the team to achieve store goals. They focus on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and controls in the store while enforcing all company policies and procedures, including safety and security.Major Duties and ResponsibilitiesConsistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needsObserve staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experienceDemonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skillsConducts new employee orientations, trains and coaches Store AssociatesUtilizes company tools to diagnose opportunities and develops action plans to improve performanceRegularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase salesRegularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff membersProvides direction, support, and ongoing feedback of overall performance to staff membersAssists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filledEnsures company standards are met for store and associate appearanceAssists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followedPlans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurateWillingness to participate in continued education, including product knowledge and professional developmentAssists management team with inventory managementPerforms all duties of a store associate while functioning as a Customer Service ManagerPerforms all duties as directed by managersQualificationsMust be 21 years of age1-2 years retail management experience. Demonstrates supervisory and training/coaching skillsFull-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance requiredAbility to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidenceSkills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategiesDemonstrates strong comprehension along with excellent written and oral communications skills; ability to read small typePossess strong organizational and time management skills; effective ability to multitask and strong attention to detail requiredAbility to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)Ability to count cash and make change accuratelyIf necessary, must be able to pass any applicable alcohol training class and maintain a current certification cardAbility to repeatedly lift 40-50 poundsAbility to stand and/or walk for extended periods of timeAbility to follow directions and complete assignmentsPerform all duties as assigned by supervisorsAbility to repeatedly walk up and down stairsAbility to work in cold areasPay range: $19.00-$24.00Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr