["Customer Service Specialist","Customer Service Specialist"]
Pridestaff
- Atlanta
- 2 days ago
- $24–$26 Per Hour
Highlights
Key Responsibilities Spare Parts Management & Quotations: Prepare and issue quotes for spare parts, communicate pricing and terms with clients, coordinate with overseas manufacturing suppliers, and oversee order processing from entry to fulfillment. In this role, you will play a crucial part in supporting our service operations by managing spare parts orders, coordinating inland logistics and trade show transport, handling customer inquiries, and triaging technical support requests.
Numbers & Facts
| Location | Atlanta |
| Industry | Business Services - Other |
| Salary | $24–$26 Per Hour |
| Company Size | 50 to 99 employees |
| Website | https://www.pridestaff.com/ |
Description
Customer Service Specialist
Job Details
We are seeking an organized, proactive, and detail-oriented After-Sales Customer Service Specialist to join our growing team in Doraville, GA. In this role, you will play a crucial part in supporting our service operations by managing spare parts orders, coordinating inland logistics and trade show transport, handling customer inquiries, and triaging technical support requests.
If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy providing top-tier customer and operational support, we would love to hear from you!
Key Responsibilities
Compensation / Pay Rate (Up to): $24.00 - $26.00
Job Details
- Pay: $24.00 - $26.00 per hour (Commensurate with experience)
- Job Type: Full-time
- Schedule: Monday to Friday, 8:00 AM - 5:00 PM
- Location: Doraville, GA 30340 (On-site / In-office only)
We are seeking an organized, proactive, and detail-oriented After-Sales Customer Service Specialist to join our growing team in Doraville, GA. In this role, you will play a crucial part in supporting our service operations by managing spare parts orders, coordinating inland logistics and trade show transport, handling customer inquiries, and triaging technical support requests.
If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy providing top-tier customer and operational support, we would love to hear from you!
Key Responsibilities
- Spare Parts Management & Quotations: Prepare and issue quotes for spare parts, communicate pricing and terms with clients, coordinate with overseas manufacturing suppliers, and oversee order processing from entry to fulfillment.
- Inventory Coordination: Partner with the Service Manager to track spare parts inventory, monitor stock levels, and ensure timely replenishment to support seamless service operations.
- Logistics & Transportation: Organize and manage inland ground transportation for service deliverables, as well as coordinate shipping and logistics for industry trade shows and exhibitions.
- Service Operations & Documentation: Maintain complete and accurate service documentation, including transport records, service reports, and client correspondence.
- Customer Communications: Act as the primary point of contact for the After-Sales department, addressing inquiries, providing order status updates, and delivering high-quality customer care.
- Technical Support Triage: Answer incoming technical support calls, log detailed ticket information into the CRM system, and route inquiries to technical staff for quick resolution.
- Experience: Minimum of 2 years of professional customer service, operations, or logistics support experience.
- Technical Skills: Proficiency in Microsoft Office (especially Excel and Word) and hands-on experience using CRM software.
- Communication: Exceptional written and verbal communication skills with a professional demeanor.
- Organization & Detail: Meticulous attention to detail with proven ability to manage high-volume email traffic and prioritize tasks effectively in a dynamic setting.
- Teamwork: A positive, collaborative attitude and willingness to support colleagues across departments.
- Location: On-site at our office in Doraville, GA 30340.
- Schedule: Full-time, Monday through Friday, 8:00 AM to 5:00 PM.
- Work Arrangement: 100% In-Office (Remote or hybrid arrangements are not available for this role). Candidates must be dependable, punctual, and available to work on-site daily.
Compensation / Pay Rate (Up to): $24.00 - $26.00
About Company
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.