["Customer Service Representative - Seller Operations","Customer Service Representative - Seller Operations"]

Customer Service Representative - Seller Operations

Vivid Seats is a leading online ticket marketplace committed to connecting fans to live events, artists, and teams they love. Named as one of Built In's top places to work in 2025, we believe our people are our greatest competitive advantage. To support our people, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event. This role requires effective communication skills, multitasking, attention to detail, and a strong interest in live events. You'll be responsible for managing inquiries, resolving order-related issues, and supporting operational excellence across the team.

Your role contributes to the success of Vivid Seats by:

• Responding to customer and seller inquiries via phone, live chats, and emails in a timely and professional manner.
• Resolving order-related concerns by identifying issues and providing appropriate solutions.
• Monitoring and confirming pending orders to ensure timely fulfillment.
• Building and maintaining positive relationships with sellers to support successful transactions.
• Collaborating with internal teams to improve processes and service standards.
• Additional projects as needed.

Your role expectations will progress in the first 30, 60, and 90 days by:

30 days in:

• Completing new hire orientation, gaining knowledge about Vivid Seats and the live event industry.
• Learning how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gaining industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

60 days in:

• Investigating instances in which customer experience has been affected, determining where fault lies, and resolving issues fairly and constructively.
• Handling day-to-day interactions with sellers beyond traditional customer service responsibilities.
• Navigating order queue and determining what requires attention to provide real-time assistance.

90 days in:

• Playing an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Managing in-bound seller calls regarding a wide range of questions and monitoring open and pending orders to ensure timely confirmation by ticket sellers.

What you'll bring:

• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and time management abilities.
• Proven problem-solving and decision-making skills.
• A proactive and solution-oriented mindset.
• Interest in the live entertainment industry and a desire to learn.
• Ability to work in a fast-paced environment.
• A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation.

Office Location: Coppell, TX

We have multiple openings on this team with the following schedules:

• 3:30PM - 12:00AM (Mon/Tues off with Wed/Thurs/Fri in office)
• OR 3:30PM - 12:00AM (Wed/Thurs off with Mon/Tue/Fri in office)
• Hybrid model, not fully remote

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Salary: $37,000 base salary with overtime eligibility

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.