Lakewood Instruments Customer Service RepresentativeMilwaukee, WIPosition SummaryAt Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service.This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.Qualities, Duties and Responsibilities
- Provide professional and timely support to customers via phone and email regarding:
- Product quotes
- Order status and processing
- Expedite requests
- Shipping and delivery inquiries
- General customer support
- Build and maintain positive customer relationships through effective communication and follow-through.
- Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
- Assist customers with basic product troubleshooting and technical support inquiries.
- Develop new customer accounts and coordinate credit reference documentation as needed.
- Issue RMAs (Return Material Authorizations) and process customer return requests.
- Monitor and maintain daily, weekly, and monthly sales and customer service reports.
- Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
- Create purchase orders and route for approval in accordance with company procedures.
- Maintain accurate customer records, databases, and ERP system information.
- Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
- Support additional operational or production-related activities as assigned.
QUALIFICATIONS/EXPERIENCE/EDUCATION
- Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
- Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
- Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
- Associate degree in a technical or business-related field is preferred but not required.
- Strong customer-first mindset with a proactive and team-oriented attitude.
Core Competencies
- Customer Focus
- Communication Skills
- Problem Solving
- Accountability
- Teamwork & Collaboration
- Time Management
- Adaptability
- Attention to Detail
Shift
- 8:00am - 4:30pm; Monday - Friday
Environment
- Indoors, heated/airconditioned
Equal Opportunity StatementLakewood Instruments is committed to creating an inclusive and respectful workplace. We are proud to be an equal opportunity employer and value diversity within our organization.