Customer Service Representative
This position is responsible for acting as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
KeyResponsibilities
- Provide the highest level of customer service to clients, vendors, and service providers.
- Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
- Liaison between intercompany departments with regards to potential client set up and/or inquires.
- Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
- Assist clients with import/export clearance of goods through the applicable border.
- Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
- Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
- Identify and address opportunity areas to meet customer demands.
- Other duties as assigned.
Leadership Responsibilities
Job Details
Reports to Team Leader - Permanent - Operations
Full-time/Part-time - USA - Remote
Required Qualifications and Experience
- High School Diploma or equivalent.
- CCS Designation (US NB and CND only).
- Minimum 2 years in custom brokerage or logistics experience.
- Intermediate MS Office knowledge.
- High level of organization, time management and attention to detail.
- Completion of complex entries.
- Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
- Bilingual in Spanish/English (US SB only).
Physical Demands
- Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
- Occasionally must carry/lift loads of up to 15 lbs.
Work Environment
- Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.