["Customer Service Representative","Customer Service Representative"]

Customer Service Representative

The Customer Service Representative acts as a liaison between manufacturing operations and the customer to ensure accurate order processing, communication, and delivery coordination. This role supports daily customer service activities, maintains criticalsystem data, and works closely with production, shipping, and internal teams to support customer satisfaction and operational efficiency. This position reports to the Operations Manager.

Receive, review, and process customer orders accurately and promptly

Maintain customer, order, shipment, and system records

Coordinate shipments and communicate with internal teams and external carriers

Compile, maintain, and distribute reports and documentation

Create billing documentation, including packing slips and related records

Send and receive electronic customer data and EDI transactions as needed

Assist with customer, item, and system setup within established processes

Maintain accurate data within the company ERP/MRP system

Communicate professionally with customers, production teams, shipping personnel, and management

Support customer issue resolution and follow through on open items

Maintain manufacturing supply inventory levels and create purchase orders as needed

Participate in monthly and year-end physical inventories

Maintain and build relationships with suppliers and vendors

Maintain organized records, documentation, and work areas

Support backup customer service and administrative functions as assigned

Follow company safety policies and perform duties in a safe manner

Perform other related duties as assigned

High school diploma or GED required; Associate degree in business management or accounting preferred

Two or more years of customer service, manufacturing office, purchasing, or inventory management experience preferred

Strong verbal and written communication skills

Ability to maintain professionalism and strong working relationships with customers and team members

Strong attention to detail and organizational skills

Typing proficiency and accurate data entry skills

Basic computer proficiency, including Microsoft Word, Excel, Outlook, and ERP/MRP systems

Basic math skills, including addition, subtraction, multiplication, and division

Ability to prioritize work and manage multiple tasks in a fast-paced environment

Strong problem-solving and analytical skills

High attention to detail and accuracy

Ability to manage multiple priorities and meet deadlines

Effective communication and collaboration skills

Self-motivated with the ability to work independently and as part of a team

Ability to work cross-functionally with vendors, suppliers, and internal teams

Ability to sit for extended periods of time

Frequent use of hands and fingers for typing and computer work

Ability to stand and walk occasionally throughout the workday

Ability to lift and carry up to 20 pounds occasionally

Ability to push and pull up to 10 pounds occasionally

Occasional stooping, bending, and reaching may be required

Standard office and manufacturing environment exposure