["Customer Service Manager","Customer Service Manager"]

We are seeking a results-driven Customer Service Manager to lead a team in a fast-paced manufacturing environment. This role is critical to building strong customer relationships, driving revenue through quoting and order management, and managing key accounts to ensure long-term growth and satisfaction. Success requires close collaboration with production, engineering, and supply chain teams to deliver accurate pricing, on-time delivery, and a world-class customer experience.Key ResponsibilitiesLead, coach, and develop a team of professionals managing quotes, orders, and customer accountsServe as the primary point of contact for strategic manufacturing customers and drive revenue growth within key accountsBuild strong, long-term relationships with customers to understand their business needs, forecasts, and technical requirementsIdentify opportunities to expand business within existing accountsManage the full inside sales cycle: RFQs, quoting, pricing, order entry, and follow-upCollaborate closely with production, engineering, and supply chain teams to ensure product specifications, availability, and delivery timelines meet customer expectationsWork with outside sales on account strategies, pricing agreements, and customer visits as neededMonitor sales pipeline, order backlog, and flow to ensure alignment with production capacityAnalyze account performance, sales metrics, and margin trends to drive profitability and retentionMaintain accurate CRM and ERP records for forecasts, order status, and account activityStandardize quoting processes, pricing strategies, and sales procedures to improve efficiency and consistencyResolve escalated customer issues related to orders, delivery, or product specificationsRecruit, train, and onboard new inside sales team membersSupport additional projects and initiatives as neededQualificationsBachelor's degree in Business, Engineering, or a related field (or equivalent experience)5+ years of customer service experience in a manufacturing environment2+ years of leadership or supervisory experienceProven track record managing and growing key customer accountsStrong understanding of manufacturing processes, production planning, and supply chain operationsExperience with ERP systems and CRM platformsAbility to read and interpret technical drawings, product specifications, or configurations (preferred)#J-18808-Ljbffr