| Location | Augusta |
Since 1947, Kamo has been the trusted facility solutionspartner for the CSRA and beyond. As a third-generation family business, we'repassionate about building lasting partnerships and delivering exceptionalservice. We're looking for an energetic Customer Service Manager who embodiesour motto: #kamoishereforyou .Classification: Full-timeReports To: VP of OperationsDirect Reports: Customer Service AssociatesLocation: Augusta, GAWhat You'll DoAs our Customer Service Manager, you'll be the heartbeat ofour operations team—leading by example, solving problems with a smile, andmaking sure every customer interaction reflects our commitment to going aboveand beyond. This is a hands‑on leadership role where you'll manage both peopleand processes while serving as the welcoming face of Kamo at our ReynoldsStreet location.What We're Looking ForMust Have:Previouscustomer service management or supervisory experiencePassionfor leading and developing team membersHighschool diploma or equivalentSharpattention to detail and commitment to accuracyDependabilityand strong work ethicPositive,can-do attitude even when juggling multiple prioritiesBonus Points:Knowledgeof facility supplies, janitorial products, or industrial equipmentExperiencewith order processing and inventory management systemsBackgroundin retail or showroom operationsUnderstandingof how all the operational pieces fit together—from order to deliveryYour Key ResponsibilitiesLead Your Team to SuccessCoachand mentor customer service associates in delivering Kamo's signatureexceptional servicePartnerwith the VP of Operations to drive performance and meet company goalsSharecustomer insights with leadership to continuously improve how we serve ourcommunityMaster the DetailsProcessdaily online orders with speed and precision using our DDI operatingsystemHandleincoming orders from sales reps via phone and emailCoordinatewith sales and service leadership to nail every order specificationEnsurerapid turnaround that keeps Kamo's reputation for responsivenessrock-solidBe the Customer ChampionServeas the go‑to person for sensitive customer issues that need a personaltouchWelcomewalk-in customers to our showroom with genuine hospitalityShareyour expertise on our complete product line—from carpet care to floorscrubbers, cleaning chemicals to equipmentHandlepricing inquiries and work directly with company leadership on specialrequestsRun an Outstanding ShowroomWorkthe counter, helping customers find exactly what they needKeepdisplays organized, fully stocked, and positioned to showcase ourincredible product rangeMaintaina showroom that makes customers proud to shop local and reflects ourprofessional standardsKeep Operations HummingStayconnected with shipping, receiving, and purchasing teams so you alwaysknow what's in stock and when products arriveBe thecommunication bridge between departments—making sure information flowssmoothlyJumpin on problem-solving efforts that put customer needs firstSupportcompany initiatives that enhance our service and strengthen our communitypresenceWhat You'll Need to BringTechsavvy: You'll quickly master our internal ERP system, handle email, and office applications with easeDetail-orientedmindset: Data entry accuracy matters—you catch errors before theybecome problemsFlexibility: You thrive in our growing, dynamic environment and adapt quickly whenpriorities shiftProblem-solvingskills: You stay cool under pressure and tackle disruptions head-onTeamspirit: You genuinely enjoy helping others succeed and creating apositive workplace#J-18808-Ljbffr