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(CUSTOMER SERVICE/CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE II)

Mindlance

COATESVILLE, PA

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JOB DETAILS
SKILLS
Aerospace and Defense, Biology, Biotech and Pharmaceutical, Call Centers, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, High School Diploma, Military Science, Order Processing, Prepare Correspondence, Secondary School, Writing Skills
LOCATION
COATESVILLE, PA
POSTED
30+ days ago
Glider will be:
Assessment name: - Unique ID: 24123

Call Notes
  • Customer Care Specialist will primarily handle customer interactions through phone and emails.
  • It was established that the position is hybrid, requiring three days in the office and two days remote, with some flexibility based on business needs.
  • The training for new hires will occur on-site, Duration at least initial 2 weeks
  • The ideal candidate should possess strong communication skills, reliability, and a willingness to learn, with a preference for experience in life sciences, military, or defense industries.
  • Minimum 1-2 years minimum experience.
  • Good in communications and email writing skills.
  • The client is open to hiring candidates with no prior experience, as long as they have recently completed high school and possess strong communication skills.
  • Shortlisting will start by Wednesday 10/01

Must have
  • Strong email Writing and speaking skills
  • High school Diploma
  • Need to clear glider test- Glider test ID 24123

Interview:
  • 1 round interview on teams

Education/Certifications Required/Preferred:
High School Diploma

Background
  • Nuclear background is plus not mandatory
  • Biotech pharma will also work


Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance