["Customer Care Manager","Customer Care Manager"]

The Customer Care Manager (CCM) leads all customer service and sales support operations, owning the full customer lifecycle from initial quoting through order fulfillment and post‑sale support. This role serves as the central connection point between customers, sales, and operations, directly influencing customer satisfaction, order accuracy, and revenue execution. The CCM ensures a best‑in‑class customer experience while driving operational excellence, regulatory compliance, and alignment with commercial and supply chain strategy.Customer Experience & Lifecycle ManagementCustomer lifecycle ownership — Manage the complete customer journey across pre‑sale engagement, order execution, and post‑sale support.Issue resolution — Ensure timely, accurate handling of inquiries, complaints, and product‑related concerns.Proactive communication — Deliver consistent, transparent updates across all customer segments.Feedback programs — Establish structured feedback loops to inform product, operations, and commercial teams.Department leadership — Oversee daily customer service operations and team performance.Customer satisfaction goals — Set, track, and achieve customer satisfaction metrics.Problem resolution — Clarify issues, identify root causes, determine solutions, expedite corrective actions, and follow up to ensure full resolution.Experience & Skills RequirementsLeadership & Industry Background5+ years leading customer service or inside sales teamsExperience in B2B , medical device , manufacturing , or other regulated environmentsProven ability to lead teams, elevate performance, and manage end‑to‑end customer operations (order‑to‑cash)Technical & Operational ExpertiseStrong understanding of order management , customer workflows, and operational processesHands‑on experience with ERP/CRM systems and process improvementAbility to learn and support complex or technical product linesCommunication & Interpersonal SkillsCommunication excellence — Ability to clearly define issues, communicate solutions, and present information effectivelyCustomer support skills — Strong phone handling, active listening, and customer engagement abilitiesCross‑functional collaboration — Proven success partnering with sales, operations, and supply chainTeamwork — Commitment to trust, accountability, and constructive feedback within the teamProfessional CapabilitiesComputer‑literate across multiple software applicationsStrong prioritization, multitasking, and time‑management skillsEducation & Additional RequirementsStrong preference for candidates with B2B, manufacturing, or regulated industry experience#J-18808-Ljbffr