Highlights
As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring exceptional customer satisfaction. What You'll Do Lead, train, and inspire the customer care team, overseeing quoting, order entry, and invoicing to ensure operational excellence.
Numbers & Facts
| Location | Columbia |
| Industry | Medical Devices and Supplies |
| Company Size | 10,000 employees or more |
| Year Founded | 1989 |
| Website | https://www.mt.com |
Description
As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring exceptional customer satisfaction. You will collaborate closely with Finance and Accounting while fostering talent development and resolving customer issues with strong leadership skills.What You'll Do Lead, train, and inspire the customer care team, overseeing quoting, order entry, and invoicing to ensure operational excellence.Oversee order fulfillment to guarantee accurate and timely processing from order receipt to delivery.Manage resolution of complex customer issues to deliver a seamless and high-quality customer experience.Monitor and manage Days Sales Outstanding (DSO) and collections, proactively addressing overdue accounts.Drive process improvements while ensuring SOX compliance and collaborate with cross-functional teams for enhanced customer satisfaction.Support bid preparation, contract negotiations, and act as the primary contact for Letters of Credit and related documentation.#J-18808-Ljbffr
Benefits
Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Merchandise Discounts, Military Leave, On Site Cafeteria, Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K
About Company
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's production facilities, laboratories, and retail stores.
• We help feed the world. We impact how food is produced, packaged and made safe.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
• Mettler Toledo products are essential to the consistent quality of every kind of consumer product.
• No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.