We are seeking a Call Center Agent to join our team!We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.
Responsibilities include (but not limited to):- Handle customer inquiries in a polite and firm manner
- Help deescalate issues and incoming grievances
- Provide information about the products and services the practice provides
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions and as needed
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask putting patients and clients as a priority
- Positive and professional demeanor with a willing attitude
- Excellent written and verbal communication skills
Monday- Thursday 11:00am-7:00pm and Friday 9:30am-5:30pm.