["Bilingual Consumer Operations Lead (Hybrid)","Bilingual Consumer Operations Lead (Hybrid)"]

Transunion

Chicago
1 day ago

Highlights

You will supervise a high-volume call center, coach teams, and drive KPIs such as AHT, QA, and hold time while ensuring a white-glove customer experience. This hybrid role involves regular work both virtually and in-person at a TransUnion office location for a minimum of two days per week.

Numbers & Facts

Location

Chicago

Description

TransUnion is seeking a leader for the Consumer Operations Support group. This hybrid role involves regular work both virtually and in-person at a TransUnion office location for a minimum of two days per week.You will supervise a high-volume call center, coach teams, and drive KPIs such as AHT, QA, and hold time while ensuring a white-glove customer experience. The role emphasizes coaching, development, and process improvements within a fast-paced financial services context.#J-18808-Ljbffr