| Location | Charlotte |
Serve People. Build Trust. Drive the Customer Experience.At Capital Ford of Charlotte , we know our Service Advisors are more than schedulers or salespeople—they're trusted advocates for our customers and the heartbeat of our service department. We're looking for a customer-focused Automotive Service Advisor who leads with integrity, communicates with confidence, and believes that exceptional service starts by putting people first. If you're passionate about creating an outstanding ownership experience while helping customers protect one of their biggest investments, we'd love to meet you. Ford dealership experience is a plus, but a commitment to delivering exceptional customer service is what matters most.What You'll Be Doing:Welcome customers with professionalism, warmth, and a genuine desire to helpConduct thorough vehicle walkarounds and accurately document customer concernsEducate customers on maintenance recommendations, repair options, and pricing with honesty and transparencyBuild lasting relationships through exceptional communication and follow-upCoordinate repairs with technicians to ensure quality workmanship and timely deliveryKeep customers informed throughout the repair process with proactive updatesManage appointments, repair orders, and workflow to maximize efficiency and customer satisfactionResolve customer concerns with empathy, professionalism, and a solutions-focused mindsetWork collaboratively with technicians, parts, and leadership to create an outstanding service experienceWhat We're Looking For:Previous experience as an Automotive Service Advisor or similar dealership role preferredFord dealership experience is strongly preferredStrong knowledge of automotive maintenance, repairs, and service processesOutstanding customer service and relationship-building skillsA servant-leadership mindset with a passion for helping peopleExcellent communication, organization, and multitasking abilitiesAbility to confidently explain repairs, recommendations, and estimatesExperience with dealership management software and estimating systemsPositive attitude, professional appearance, and team-first mentalityValid driver's license with an acceptable driving recordAbility to successfully complete pre-employment background screeningsWhat We Offer:Competitive compensation with strong earning potentialPerformance and customer satisfaction bonus opportunitiesComprehensive benefits including Medical, Dental, Vision, PTO, 401(k), and moreOngoing training and professional developmentA fast-paced, team-oriented environment with supportive leadershipCareer growth opportunities within one of the Southeast's fastest-growing automotive groupsThe opportunity to make a real impact on every customer's experienceWE ARE CAPITAL.At Capital Automotive Group, we believe the best customer experiences begin with great people. With 20 automotive and powersports franchises and more than 1,500 team members , we're proud to be one of the fastest-growing dealer groups in the Southeast. We're family-owned, people-first, and committed to creating an environment where our teammates can grow, succeed, and make a difference every day. We believe in servant leadership, collaboration, and doing the right thing—for our customers, our teammates, and our communities. If you're looking for a place where your voice matters, your contributions are recognized, and your career can thrive, you'll find it at Capital. We're proud to support our military community and encourage veterans and transitioning service members to apply.Capital Automotive Group - Where Our Greatest Capital is Our People!Capital Automotive Group is an Equal Opportunity Employer committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for every qualified candidate.#J-18808-Ljbffr