["Automotive Service Advisor - Group 1 Automotive","Automotive Service Advisor - Group 1 Automotive"]

About UsGroup 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.OverviewThe Service Advisor at Group 1 Automotive serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.ResponsibilitiesGreet customers promptly and professionally, identifying service needsDocument vehicle concerns and create accurate repair ordersRecommend maintenance and repair services based on inspections and diagnosticsProvide clear explanations of services, costs, and timelinesCoordinate with technicians and the parts department to ensure efficient workflowMaintain consistent communication with customers regarding service status and updatesIdentify and present upsell opportunities for additional services and preventative maintenanceReview completed work for accuracy and ensure quality standards are metDeliver vehicles back to customers, explaining work performed and ensuring satisfactionMaintain high customer satisfaction scores and foster repeat businessQualificationsPrevious automotive service advisor experience preferred (luxury brand a plus)Strong customer service and interpersonal skillsExcellent verbal and written communication abilitiesBasic knowledge of automotive systems and maintenance servicesSales-oriented mindset with the ability to recommend services confidentlyAbility to multitask and stay organized in a fast-paced environmentProficiency with dealership service software and computer systemsHigh school diploma or equivalent (associate or technical degree preferred)Compensation & BenefitsSalary Based Pay Plan, Plus BonusesA Great Working EnvironmentA Structured, Self-Paced Career Path Leading to Management OpportunitiesService Advisor University – Paid for by Group 1 AutomotiveHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanPinnacle Awards ProgramEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.#J-18808-Ljbffr