["Automotive Service Advisor","Automotive Service Advisor"]

OverviewWe're seeking an enthusiastic Automotive Service Advisor to join our fast-paced service team at Modern Genesis of Lake Norman. As the bridge between customers and technicians, you'll ensure a smooth, transparent, and positive service experience from drop‑off to pick‑up. Your customer‑centric mindset and technical savvy will help build lasting relationships and drive satisfaction.Key ResponsibilitiesGreet customers and assess their vehicle concerns.Recommend services based on vehicle conditions and history.Create and manage repair orders, ensuring accuracy and clear communication.Maintain regular updates with customers about their service status.Collaborate closely with technicians and service managers.RequirementsPrior experience in automotive customer service or service writing preferred.Solid knowledge of automotive systems and repair terminology.Strong communication, organizational, and multitasking skills.Commitment to customer satisfaction and follow‑through.Valid driver's license and clean driving record.What We OfferCompetitive compensation with bonus opportunities.Retirement plan with company match.Paid time off and holidays.Employee discounts on parts, service, and vehicles.Training and career advancement opportunities.Education and/or ExperienceAssociate's degree (A.A.) or equivalent from two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Communication SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and read and interpret procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Certificates, Licenses, RegistrationsThe following is a comprehensive list of certifications and education/training classes that are relevant within the automotive dealership industry. A qualified Service Advisor must possess a currently valid state driver's license and could possess some of the certifications and coursework listed below.Automotive Service Excellence (ASE) CertificationsAutomatic Transmission/Transaxle Certification for Auto/Light TruckBrakes Certification for Auto/Light TruckElectrical/Electronic Systems Certification for Auto/Light TruckEngine Performance Certification for Auto/Light TruckEngine Repair Certification for Auto/Light TruckHeating and Air Conditioning Certification for Auto/Light TruckManual Drive Train and Axle Certification for Auto/Light TruckSuspension and Steering Certification for Auto/Light TruckDamage Analysis and Estimating Certification for Collision RepairMechanical and Electrical Components Certification for Collision RepairNon-Structural Analysis and Damage Repair Certification for Collision RepairPainting and Refinishing Certification for Collision RepairStructural Analysis and Damage Repair Certification for Collision RepairAssembly Specialist Certification for Engine MachinistCylinder Block Specialist Certification for Engine MachinistCylinder Head Specialist Certification for Engine MachinistBrakes Certification for Medium/Heavy TruckDiesel Engines Certification for Medium/Heavy TruckDrive Train Certification for Medium/Heavy TruckElectrical/Electronic Systems Certification for Medium/Heavy TruckGasoline Engines Certification for Medium/Heavy TruckHeating, Ventilation, and Air Conditioning Certification for Medium/Heavy TruckPreventive Maintenance Inspection Certification for Medium/Heavy TruckSuspension and Steering Certification for Medium/Heavy TruckAutomobile Parts Specialist CertificationMedium/Heavy Truck Parts Specialist CertificationAir Conditioning Certification for School BusBody Systems and Special Equipment Certification for School BusBrakes Certification for School BusDiesel Engines Certification for School BusDrive Train Certification for School BusElectrical/Electronic Systems Certification for School BusSuspension and Steering Certification for School BusAdvanced Series - Automobile Advanced Engine Performance CertificationAdvanced Series - Truck Advanced Electric Diesel Engine Diagnosis CertificationLight Vehicles - Compressed Natural Gas Certification for Alternate FuelsI-CAR Certificate of Advanced TrainingAdvanced Vehicle SystemsAluminum Repair, Replacement and WeldingCollision Repair 2000DetailingElectronics for Collision RepairExecutive SeminarFinish MatchingGlass ReplacementPlastic RepairSteering and SuspensionUnderstanding Collision RepairWorkplace Hazardous MaterialsManufacturer TrainingPaint Manufacturer TrainingState Emission CertificationState Vehicle Inspector CertificationValid Driver's LicensePhysical DemandsWalking, sitting, standing, stooping and driving automobiles, SUVs, vans, pickup trucks, etc.Ability to get in and out of vehicles on a frequent basis in conjunction with essential duties and for test drives with customers and other purposes related to the maintenance and repair of new and used vehicles.Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operate basic office equipment, such as a telephone, scanner/copy machine and calculator.Work EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, Modern reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. This document does not represent a contract of employment.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr