["Assistant Store Manager - Travelers Rest","Assistant Store Manager - Travelers Rest"]

Work Location: Travelers Rest, South Carolina, United States of AmericaHours: 40Pay Details: $29.75 - $44.50 USDJob DescriptionThe Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. The role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.ResponsibilitiesLeads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary customer and colleague experience, and achievement of established performance goalsProvides day-to-day team leadership and work direction to ensure effective and efficient delivery of personalized or complex service and advice activities and solutions while maintaining compliance and regulatory guidelinesLeads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners, and complexityRequires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with customers to deliver end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsResponsible for driving and reinforcing advice activities for the team through continued observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on customer needs with more complex banking needs ultimately building customer financial confidence; ensuring these activities are positively impacting customer experiencePossesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support customer financial empowermentEffectively handles critical and/or high‑risk issues, determining the most appropriate course of action for resolutionDrives advice behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding customer expectationsLeads and coaches advisory team on advice‑giving strategies and overall product and services acumenEstablishes work direction and role ownership on delivering advice as well as achieving daily, quarterly, and annual objectivesDelivers end‑to‑end advice to customers by providing information and tools for financial management that help customers achieve their goals, and provides real‑time insightsContributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthActively participates in community events, promoting the TD brand while servicing the needs of the communityConnects with our customers and prospects, provides financial advice, and deepens relationships through lead management activities to include the creation and management of self‑generated leads, the management of received partner/retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritizationEducation & ExperienceUndergraduate degree or equivalent experience2+ years experience working with customers and or sales in any capacity or equivalentSupervisory or leadership experience preferredDemonstrated ability to provide legendary customer serviceStrong verbal and written communication skillsSales and operational management skillsAbility to manage competing prioritiesPrevious consumer and residential lending experience preferredProficient in Microsoft OfficeKnowledge of banking products and services preferredDemonstrated organization, interpersonal, communication, and decision‑making skillsShows proficiency with expense managementNotary license (preferred)Must maintain an active registration status with NMLS upon hire (Nationwide Mortgage Licensing System and Registry) in order to engage in conversations with customers about loan products and facilitate the application intakeCustomer AccountabilitiesCreates an environment where the team interacts with customers in a warm and engaging manner, actively listening, and asking clarifying questionsContributes to the achievement of business objectives by proactively attracting, acquiring, and retaining customers, advice opportunities, and referrals to increase profitability and enable business growthEstablishes and supports strong partnership between colleagues that handle customer day‑to‑day transactions and platform bankers and partners for effective referralsLeads and reinforces customer service activities; supporting customers through challenging times and life events, demonstrating knowledge and financial expertise to help align the best product or service to meet and exceed their needsResponsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are metActs as an escalation point for customer problem resolution – identifies how to prevent the problem from happening and educates the customerCreates personal experiences by getting to know each customer's needs to help turn their goals into realityUnderstands and supports the bank's customer service strategyConsiders the impact of decisions on the well‑being of TD, its customers, and stakeholdersProvides the highest level of customer service when dealing with internal partners, vendors, and customersProactively adheres to professional and inviting space in all common areas of the store, ensuring the lobby and front line meet internal and external policies and regulatory requirementsShareholder AccountabilitiesLeads and drives operational compliance of all store operations including teller and platform operationsLeads the team in completing day‑to‑day processes, transactions, and activities and oversees completion and quality of workEnsures the store operates efficiently by adhering to the bank's policies and procedures and by passing all auditsMay perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash managementDevelops and leads store in operational excellence planVault management, including monthly vault and drawer auditsIdentifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures, and overall operational soundness of the storeUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and proceduresEscalates non‑standard or high‑risk transactions or activities as necessaryEnsures documentation that is prepared or completed is accurate and properly reflects customer or business intentions and is consistent with relevant rules and regulationsSupports and participates in process improvement opportunitiesEnsures necessary due diligence to support the accuracy of all customer transactions or activitiesProficiency, understanding, compliance with the Bank code of conductEmployee/Team AccountabilitiesLeads and supports a high‑performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertakenLeads, reinforces, and embeds TD's shared commitmentsContributes to the process of setting performance objectives for the team; tracks, monitors, and effectively addresses and rewards performance in a timely mannerEnsures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct regarding customer interactions, products, and servicesShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teamsSupports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successesParticipates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesPromotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand champion for your business area or function, the bank, both internally and externallyOCC LanguageThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007Satisfactory results on a criminal background check and a credit report check, and statements or certification from the job applicant regarding administrative, civil, or criminal findings by any government agency or authority, are required by federal law for this positionPhysical RequirementsNever: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%Domestic travel – OccasionalInternational travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment – ContinuousResponding quickly to sounds – ContinuousSitting – FrequentStanding – FrequentWalking – FrequentMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – OccasionalSquatting – OccasionalBending – OccasionalKneeling – OccasionalCrawling – OccasionalClimbing – OccasionalReaching overhead – OccasionalReaching forward – OccasionalPushing – OccasionalPulling – OccasionalTwisting – OccasionalConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousBenefits SummaryTD offers a comprehensive benefits package that includes a competitive base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, and professional development opportunities.EEO & AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your name, best way to reach you, and the accommodation needed.#J-18808-Ljbffr