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["Aerospace Customer Success / Account Manager","Aerospace Customer Success / Account Manager"]

Express Employment Professionals Defunct

  • Cincinnati
  • 2 days ago
  • $70,000–$90,000 Per Year

Highlights

Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues. Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.

Numbers & Facts

LocationCincinnati
IndustryStaffing/Employment Agencies
Salary$70,000–$90,000 Per Year
Company Size10 to 19 employees
Websitehttp://Expresspros.con/waxahachietx

Description

Job Full Description

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $70k-$90k
Requirements:
  • Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
  • Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
  • Background in import/ export is a plus.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
  • Experience working with ERP systems and maintaining accurate customer and product data.
  • Excellent communication, customer service, and relationship-building skills.
Responsibilities:
  • Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
  • Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
  • Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
  • Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
  • Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
  • Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
  • Generate and maintain pricing data and product catalogs for designated customers and programs.

#SRGDH

Cincinnati (Northwest), OH
2195
3551 Springdale Road
Cincinnati, OH 45251

Benefits

401K, Employee Referral Program, Life Insurance

About Company

As we build lasting relationships with our associates and clients through accountability, integrity, and excellence, we will make a difference in our communities. As a team, we will be moved by compassion, a mindset of gratitude, and a mission to help each other and those we serve both in our communities and around the world.

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