Workstation Analyst I
US Tech Solutions, Inc.
Cedar Rapids, IA
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JOB DETAILS
SALARY
$25–$28 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Administrative Skills, Agile Programming Methodologies, Analysis Skills, Change Requests/Orders, Communication Skills, Computer Hardware, Computer Maintenance, Computer Operations, Computer Services, Computer Software, Computer Systems, Computer Workstations, Consulting, Contingency Plans, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Documentation, Firewalls, Hardware Upgrades, Help Desk, Imaging Application, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, LDAP (Lightweight Directory Access Protocol), Local Area Network (LAN), Microsoft Windows Operating System, Network Operating Systems, Network Routers, Network Support, Network Topology, On Call, Performance Analysis, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Software Administration, Software Distribution, Software Migration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Writing, Testing, Wide Area Network (WAN), Workstation Hardware, Writing Skills
LOCATION
Cedar Rapids, IA
POSTED
4 days ago
Job Description:
- Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.
- These accountabilities are not intended as a complete list of specific duties and responsibilities and does not limit or modify the right of any supervisor to assign, direct, and control the work of employees assigned to this job.
Responsibilities:
- Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.
- Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
- Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
- Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
- Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.
Experience:
- Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.
- Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
- Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders. Supervision
- Performs work under the direct supervision of a Manager.
Skills:
- 2 years of experience in progressively responsible PC support in a networked environment
- Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution Knowledge, Skills, and Abilities
- Demonstrated understanding of software distribution concepts.
- Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
- Ability to work in a diverse work environment.
Education:
- Associate Degree Emphasis in information technology or related area
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
About the Company
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