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Workplace Experience Coordinator

Metasys Technologies, Inc.

Richardson, TX

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JOB DETAILS
SALARY
$25–$26 Per Hour
SKILLS
Background Investigation, Chain of Custody, Copying Machines, Customer Experience, Customer Relations, Follow Through, High School Diploma, Identify Issues, Lift/Move 35 Pounds, Lift/Move 50 Pounds, Logistics, Mail Processing, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Onboarding, Organizational Skills, Problem Solving Skills, Process Development, Process Improvement, Safety Process, Security Protocols, Service Level Agreement (SLA), USPS (United States Post Office), Vehicle Fleets
LOCATION
Richardson, TX
POSTED
13 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Workplace Experience Coordinator (Mailroom)
Richardson, TX (Onsite)
2+ Months contract (Potential for extension or temp to perm)
Hours: Mon Fri, 7:30 AM 4:30 PM ( Flexibility required for events, high-volume delivery days, and occasional early/late coverage)

Core Responsibilities
Front-of-House & Customer Experience
  • Serve as polished first point of contact for employees and visitors
  • Issue visitor/parking badges and follow site security protocols
  • Support meeting/event logistics: room booking, setup/tear-down, supply coordination
  • Assist with vendor coordination and communication
Mailroom Operations (Primary Focus)
  • Receive, audit, and log incoming deliveries; reconcile against documentation
  • Ensure same-day delivery when possible; communicate next-day expectations if needed
  • Maintain strict chain of custody and confidentiality for mail/packages
  • Prepare outgoing shipments (FedEx/USPS) with proper packaging and compliance
  • Monitor and restock mailroom/postage supplies
Copier/MFD & Supply Areas
  • Oversee Client copier/MFD fleet; handle service issues, replenishment, troubleshooting
  • Keep supply rooms, copy, and print stations clean, organized, and stocked
Space Reset & Workplace Upkeep
  • Conduct routine space rounds; reset conference rooms, common areas, pantries
  • Support open/close routines for shared spaces
  • Submit and track janitorial/maintenance work orders
Team Support & Coordination
  • Collaborate with Workplace Experience team on onboarding/offboarding tasks
  • Assist with event preparation and general office operations
  • Identify opportunities to streamline processes and elevate employee/guest experience
Safety, Security & Compliance
  • Follow property-specific emergency, safety, and security procedures
  • Escalate issues promptly when required

Qualifications
  • High school diploma or GED required; associate degree or higher preferred
  • 2 4 years of customer-facing experience in office services, hospitality, reception, facilities, or mailroom operations
  • Hybrid experience strongly preferred
  • Proficiency in Microsoft 365 (Outlook, Excel, Word, Teams)
  • Familiarity with shipping platforms/postage systems (e.g., Pitney Bowes) a plus
  • Ability to lift/move packages (35 50 lbs.), conduct space rounds, and troubleshoot equipment

Skills & Characteristics (What Great Looks Like)
  • Hospitality mindset & polish: professional, warm, confident communication
  • Highly organized & detail-driven: meticulous follow-through and accurate logging
  • Trustworthy & discreet: handles sensitive information with confidentiality
  • Proactive problem solver: identifies issues early and drives solutions
  • Team-first collaborator: works seamlessly with colleagues, partners, and vendors
  • Tech-comfortable: quickly learns and navigates workplace systems

Key Success Metrics
  • Mail SLAs: Timeliness, accuracy, zero chain-of-custody lapses
  • Front-of-house satisfaction: Positive employee/visitor feedback
  • Workplace readiness: Consistent achievement of space-reset standards
  • Equipment uptime: Effective first-line copier/MFD support
  • Process improvements: Demonstrated enhancements reducing friction and elevating service

Interview Process
  • In-person interviews

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

M

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
http://metasysinc.com/