Workers' Compensation Claims Assistant
WCF Insurance
Sandy, UT
Position
This is a non-exempt position that reports to the Supervisor, Worker's Compensation Claims Assistants. The person in this position provides clerical and technical support for the claims adjusters and managers, ensuring a smooth process for all claims functions and contributing to the department's success.
Qualifications
The most qualified candidate will have:
- High school diploma; associate degree preferred.
- Two years of experience in a related office environment.
- Experience in claims or insurance preferred.
- Microsoft literacy and computer savvy.
- Effective communication and interpersonal skills.
- Efficient organization and time management abilities.
- Ability to work independently and as part of a team.
- Proficiency in using computer systems and software applications (e.g. Microsoft Office, claims management software).
- Attention to detail and commitment to accuracy.
Responsibilities
- Provide administrative support to claims adjuster.
- Communicate effectively with claimants, adjusters, and other stakeholders - both written and verbal.
- Interact with policyholders, medical providers, and other stakeholders to gather information, provide updates, and answer inquiries.
- Assist in the processing and resolution of claims, including verifying facts and coverage, entering new losses into the claims system, and managing incoming and outgoing claims correspondence.
- Manage work queues and process documents based on best practice guidelines.
- Compile and organize medical records for independent medical evaluations and other purposes as requested.
- Work with a team of claims assistants to manage processes effectively.
- Provide prompt and courteous telephone coverage, making every effort to assist the caller.
- Maintain a professional attitude in working with internal and external contacts.
- Produce quality, accurate work consistently
An internal candidate should have six months in their current position, have acceptable job performance, and must notify their current supervisor that they have applied for the position.
Benefits
WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as an Employee Assistance Program and time off to volunteer.
The expected pay range is from $20.67 an hour to $24.29 an hour depending on education or experience.
Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive
WCF Insurance is an Equal Opportunity Employer
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.