Wireless Technical Support Specialist

Empower Seamless Connectivity with Lumen – Join Azul Connections Inc in Las Vegas!

Azul Connections Inc. is hiring a Wireless Technical Support Specialist in Las Vegas to support Lumen’s wireless services. If you can decode Wi-Fi signals faster than most people can find the mute button on Zoom, this role is calling your name. You’ll troubleshoot, guide, and keep customers connected.

As a Wireless Technical Support Specialist, you’ll be the calm voice when Wi-Fi goes rogue and the blinking lights start blinking faster. In this Wireless Technical Support Specialist role, you’ll diagnose issues, offer clear solutions, and build wireless expertise while keeping customers smiling (and online).

Who We Are

Azul Connections Inc. is where telecom meets teamwork. We’re a marketing firm that delivers high-quality support to top-tier brands while keeping things fun, focused, and just a little bit obsessed with signal strength and campaign metrics.

What We Are About

We’re here to make connectivity feel effortless. Azul Connections Inc. blends telecom expertise, customer-first support, and a dash of consulting magic to help brands like Lumen deliver smooth, satisfying service—without the static.

What Will I Be Doing as a Wireless Technical Support Specialist?

• Provide remote support to Lumen customers facing wireless hiccups—whether it’s a rogue router or a vanishing signal, you’ll restore order with tech-savvy precision.
• Diagnose and troubleshoot connectivity issues, device settings, and service quirks like a telecom detective—minus the trench coat, but with all the brainpower.
• Keep detailed records of customer interactions and resolutions in internal systems, because every “I fixed it!” moment deserves a proper victory log.
• Work with internal teams to escalate complex tech puzzles, ensuring Lumen customers get answers faster than they can say “Is it plugged in?”
• Educate customers on wireless features, updates, and best practices, turning tech jargon into digestible advice that even your grandma could follow (if she had fiber).
• Contribute to knowledge base content and process improvements, because sharing your wisdom is cooler than hoarding it—and Lumen loves a good how-to guide.

What Do I Need to Bring to the Table as a Wireless Technical Support Specialist?

• High school diploma or GED required—bonus points if you’ve got coursework or certifications in IT, networking, or telecommunications.
• Previous experience in technical support, customer service, or telecom preferred—especially if you’ve handled service issues without yelling at the modem.
• Strong grasp of wireless tech and troubleshooting—no wand required, just signal-savvy instincts.
• Quick problem-solving and clear communication—because “reboot the gateway” deserves a confident delivery.
• Upbeat, customer-first attitude—you’re the calm voice when Wi-Fi throws a tantrum.
• Driven to grow and thrive in fast-paced teams—we fix fast, support boldly, and celebrate like champs.

Ready to troubleshoot your way into a new career? Apply now on CareerBuilder!