Wireless Operations Analyst
Syntricate Technologies Inc
San Antonio, TX
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JOB DETAILS
LOCATION
San Antonio, TX
POSTED
30+ days ago
Required Skills:
- Fulfill requests for wireless feature changes, program changes, service interruptions, cellular services, 3P access requirements, transfers of billing responsibility, porting lines to other carriers, etc.
- Identifies and resolves technical issues in mobile apps on both iOS and Android platforms.
- Collaborates with cross-functional teams to investigate and resolve mobile app problems.
- Proficient in managing and configuring Intune for mobile devices management (MDM) and mobile application management (MAM) solutions for Intune Company Portal Experience.
- Process orders for new client Wireless equipment including collecting mailing address and ordering/shipping the correct assets based on the employee role.
- Perform executive support including in-person device set ups, answer questions regarding the proper use of client equipment, the client mobile applications and the client Wireless programs in accordance with established client policies.
- IT Analyst will be responsible for researching and refreshing outdated devices providing an updated corporate device.
- Ensures to educate corporate users on the compliance settings to protect corporate data on mobile devices.
- Troubleshoots network connectivity and device functionality to ensure optimal customer satisfaction.
- Provide customer support through Service Requests/Incidents.
- Support and facilitate incidents towards Return to Service ( "RTS”)
- Monitor and coordinate to resolve system/application issues.
- Support care, maintenance, and inventory of client wireless hardware assets.
- Support and maintain Knowledge Management content.
- Collaborate with other teams for resolve incidents.
- Participate in weekly wireless team meetings/level set.
About the Company
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